insulin pump therapy

FDA Approves Dexcom G6 CGM

Dexcom's new G6 Continuous Glucose Monitoring System

Dexcom's new G6 Continuous Glucose Monitoring System

Yet another great piece of news in the area of Continous Glucose Monitoring technology advancement: Dexcom received FDA approval for their next generation, G6 CGM product.

For a more detailed analysis of the Dexcom G6 CGM, visit the recent blog posts from Diatribe, Juvenile Diabetes Research Foundation, and Beyond Type 1

The G6 solution is an exciting development for the diabetes community as it promises a ten day wear on the sensor, acetaminophen blocking, no finger stick calibrations,  potential integrations with the Tandem insulin pump, OminPod's tubeless pump and more.

A launch date has yet to be determined but Healthy Living Medical Supply will be ready to provide this new platform to our patients once it does become available.

Interested in learning more about CGM and the possible therapeutic benefits? Read this article from the Healthy Living blog on the benefits of CGM. 

We're here to help!

Considering an Insulin Pump? Let Us Run a No-Cost Insurance Benefits Check for You

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Are you ready for an insulin pump? There are many benefits to using this technology, and a few of the big ones are:

  • Fewer insulin injections
  • More predictable and precise insulin delivery
  • Fewer high and low spikes in blood sugar

Many insurances cover insulin pump therapy for their members, and our team knows how to get customers up and running quickly. We can run a no-cost insurance benefits check to find out if you’re covered and help you understand your options.

Just complete the form below or call our Insulin Pump & CGM Team at 866.779.8512 (Option 2) to start the conversation. Our experienced team can help you navigate the enrollment process and answer your questions.

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Insulin Pump Therapy Blog Round-Up

Over the last year or so of writing the Healthy Living blog, a topic that we continue to focus on is insulin pump therapy. There are so many benefits to using an insulin pump and so many questions about how to get started. Here is a round-up of some of our most helpful past blogs about insulin pump therapy (with links):

Healthy Living works with many insurance companies in Michigan and throughout the country to provide insulin pumps and pump supplies, including Medicare. If you have any questions about getting started with insulin pumps or CGM, please do not hesitate to contact our dedicated Insulin Pump & CGM Therapy Team at 866.779.8512, Option 2 (phone) or 248.577.9903 (text)

Advanced Insulin Pump Workshop Offers Great New Insights

A few weeks ago, when Healthy Living attended the JDRF TypeOneNation Summit in Belleville, our team members chose different breakout sessions to attend. We all learned a lot, and I want to take some time to pool our knowledge and share it with you!

Our Insulin Pump & CGM Therapy team attended a workshop that went in depth on insulin pump therapy, presented by Dr. Lowell Schmeltz. Here are some of the things that Crystal and George learned from the course.

Advanced Features Improve Results

Insulin pumps include many advanced features and functions that patients searching for tighter control of their diabetes can utilize. These optional features can make pumping more complicated, but if used correctly can greatly improve the results of pump therapy.  One example is that some pumps offer is a dual-wave bolus, which contains a normal bolus as well as a second wave of insulin that is delivered over time. This is especially beneficial when eating foods that are high in fat and carbs, like pizza.

Insulin Pump Therapy Requires Focus

Pump users and caregivers need to remember a lot of information and continually go through a number of steps to maintain control with their insulin pumps. Dr. Schmeltz explained that the biggest issue that comes up for individuals using the pump goes back to the basics – entering their carbs for meals. He believes that people should read packages and measure their food for accurate carb counting (instead of estimates and guesses).

Simplifying for Encouragement

Dr. Schmeltz really engaged with attendees and had a great way of simplifying complicated concepts to make pump users feel comfortable with the idea of trying new things. One more of his recommendations was for patients to download their pump data between physician visits so their doctor can review their status at appointment time and make any necessary changes to their regimen.

We also were excited to learn about some of the new pump technology that is being tested, including the artificial pancreas. This new technology is much closer to being available to patients than many of us realized!

 

V-Go Anywhere with Your Insulin Delivery

Healthy Living meeting with the V-Go rep.

Healthy Living meeting with the V-Go rep.

“It is easy, discreet, always there.”

This past week, Healthy Living employees had the opportunity to hear from a few company representatives about the V-Go product. V-Go has been around since 2012, however not many providers and patients are aware of its capabilities for improving patient adherence and outcomes. The company representatives gave us a better understanding of the V-Go system so we can more effectively support customers considering V-Go as a treatment and therapy option.

Informative Past Post about V-Go

A few weeks back, Emily wrote about the V-Go on our blog and since then we have been growing our knowledge on this new technology daily. According to Emily’s post, the V-Go provides a steady rate of insulin 24 hours a day (basal). It allows patients to give themselves a dose of insulin with snacks and during mealtimes (bolus). 

Facts about V-Go

The V-Go is for adult patients and despite the confusion, the V-Go is not an insulin pump. For individuals who are constantly on the go and do not want the bother of multiple daily injections, the V-Go may be an excellent option. The V-Go allows the user to load insulin into the device for a rapid-onset dose of insulin. The device is wearable, discreet, and disposable, however it does need to be changed every 24 hours with a new, insulin-filled, V-Go device. The V-Go is extremely versatile as it can be worn when showering and sleeping.

How Can I Start V-Go?!

Even though the V-Go is not known to many people, it can be a positive substitute for other therapies and injections. Here at Healthy Living, we can verify your insurance and collect all of the necessary documentation needed to receive the V-Go as a medical or pharmacy benefit. There is a process to apply for the V-Go, and the coverage is dependent on your insurance company. With most commercial plans that Healthy Living Medical Supply works with, just a prescription is required from your doctor. However, some plans do require authorization. For plans that need authorization, criteria may include a patient’s qualifying blood work and lab work, tracked by the patient and the doctor. The authorization process takes about two weeks, however the length of time depends on the type of insurance.

What Our Fabulous Reps Say about the V-Go

George K., one of Healthy Living’s customer care representatives, sat down with me to chat about his experience with setting customers up with the V-Go. He said that he has seen an increased interest in the product, and customers who do choose the V-Go usually tend to stay with it.

Healthy Living’s Meeting with V-Go Company Representatives

Some studies have shown that multiple daily injections create challenges for patient adherence. Kris Euler, the V-Go company representative who spoke with Healthy Living employees said, “75% of people do not inject insulin away from home - V-Go increases the chance for people to perform their shots while they are outside of their home." With V-Go, the patient can receive their insulin hassle-free with a simple click of a button. It is known for its overall ease of use.

Further Questions and Information

If you have any other questions about the V-Go and all its benefits, please do not hesitate to contact our Customer Care team at Healthy Living at (866)779-8512. We strive to provide you with the highest standard of service and want to increase your knowledge about different therapy options to help you manage your diabetes the best way possible.

 

The Healthy Living Promise: Delivering World-Class Customer Service

It is that time of year again when Healthy Living participates in the Net Promoter Score survey to collect feedback from our customers. This feedback helps ensure we are delivering on our promise of providing world-class customer service. What does this promise mean for our customers? It means that each and every time you call, text, or email, you will find that:

1.     Our agents are friendly. Was the agent polite and welcoming?

2.     Our agents are knowledgeable. We pride ourselves on a deep level of product expertise and understanding of diabetes. Was the agent insightful about the products you inquired about? Did the agent show empathy in their interaction with you?

3.     Our agents are helpful. Did the agent actually help you solve your problem or answer your questions?

If the answer to any of these questions is ever a “No,” we want to know about it immediately. You can always call us at (866)779-8512 and ask to speak with our Director of Customer Care, George A., or you may write an email to managers@myhlms.com with a description of your concern. You can be assured that we will do everything possible to make the situation right for you.

We know that living with a chronic disease such as diabetes can be a challenge. And while insulin pump therapy and continuous glucose monitoring technology provide a tremendous benefit to our customers, we also know that having the correct supplies delivered in a timely manner is critical to patient success. It is our goal to make sure that working with us is easy and that we’re delivering world-class customer service.

Please take a moment to visit our website, myhlms.com, and complete the 30-second survey that pops up from the bottom of the page – and please leave a comment if you have specific praise or feedback for improvement. Thank you for helping us to continuously improve and serve our customers better and better, every day.

-Matt Montagne, Vice President of Strategy and Innovation

Cold-Packed Insulin & Next-Day Shipping Make Home Delivery an Excellent Choice

Cold-packed insulin, ready for shipment

Cold-packed insulin, ready for shipment

“How do you keep the insulin cold?” Our Healthy Living team often receives questions like this one about our insulin shipping practices. The key answers to this question are that Healthy Living Pharmacy cold-packs all insulin and carefully plans shipping so that patients receive it the next day. Whether you are using multiple daily injections or an insulin pump, we know that you depend on having your insulin delivered on time, with the support of a pharmacy team you can trust.

Seven Vital Stats about Healthy Living Insulin Shipping:

  1. Packing Method: For one bottle of insulin, one ice pack is used. Then the ice pack and insulin are enclosed in bubble wrap and foil packing (more ice packs are used for multiple bottles of insulin in a shipment).
  2. Shipping Days: Insulin is shipped Monday through Thursday, so that patients will have their insulin the next business day.
  3. Cold Retention: Cold-packed insulin stays cold about 24 hours.
  4. Shipping Range: The Pharmacy ships insulin throughout the state of Michigan only, to ensure next-day delivery.
  5. Seasonality: Packing methods are tailored for the season – less ice packs are used in the winter (to prevent freezing) and more ice packs are used in the summer.
  6. Extreme Temps: On super hot or cold days, the Healthy Living Team calls patients to remind them to watch for a delivery on their porch and put it in the fridge immediately.
  7. Shipping Companies: We use ProMed Delivery and UPS Ground for shipping insulin.

To make life easier, contact Healthy Living to learn about our home delivery services for diabetes supplies and prescriptions.

WE LOVE TO HELP.

  • Call us @ (866)779-8512 or text us @ (248)577-9903.
  • Reach us through online chat at myhlms.com.
  • Sign up for the Healthy Living Blog at myhlms.com/subscribe.
  • Check out our online store at store.myhlms.com for accessories and over-the-counter medications.
  • Visit myhlms.com/providers to electronically complete and sign prescriptions for patients.

Starting Insulin Pump Therapy Is Easy When Healthy Living Handles the Details

The Healthy Living Insulin Pump Therapy Team: George and Crystal collectively have 24 years of experience serving people with diabetes.

The Healthy Living Insulin Pump Therapy Team: George and Crystal collectively have 24 years of experience serving people with diabetes.

If someone with diabetes is interested in beginning to use an insulin pump, the best thing they can to do is call the Healthy Living Insulin Pump Therapy Team (meet the stellar lineup of George and Crystal). They make what can be a very complicated enrollment process very easy.

9 Steps to Collaborating with Healthy Living for a New Insulin Pump

When a member, let’s call him ‘Hank,’ is interested in getting started with insulin pump therapy, our Insulin Pump Therapy Team sets the process in motion by:

1.     Finding out if Hank has talked to his doctor about the pump request.

2.     Verifying Hank’s insurance and finding out what kinds of pumps he qualifies for and the associated copays.

3.     Explaining to Hank what insulin pumps are covered and their basic differences.

4.     Encouraging him to personally research his options on pump manufacturer websites and talk to his doctor for a recommendation.

5.     Facilitating the prior authorization process (required by some health plans), by gathering documents demonstrating medical necessity:

·       Blood sugar logs for the prior 60 days

·       Clinical notes from last two office visits

·       Proof of diabetes education

·       Qualifying lab results (A1c, fasting glucose, and C-peptide)

6.     Confirming order details with Hank and shipping out his insulin pump, once approved by his insurance company.

7.     Telling Hank about pump training, which is normally scheduled by the pump manufacturers.

8.     Setting Hank up to get recurring orders for pump supplies, with refill reminders available via phone, text, or email. Members going on a pump also often like to get their test strips, glucometer, and pharmacy medications through Healthy Living so that everything comes in one box.

9.     And down the road…obtaining prescriptions for refills on pump supplies for members as needed.

Communication with the Doctor’s Office & Insurance Company Is Covered

There are a lot of minutia to put together to obtain and start using an insulin pump, and the details require patience and lots of communication. Healthy Living collaborates directly with the doctor’s office and the insurance company for members. We take care of all documentation and information gathering, and request everything that is needed from the doctor.

A Team Prepared to Serve by Years of Experience

Healthy Living and our dedicated Insulin Pump Therapy Team has years (24 years collectively, between Crystal and George) of experience working with people with diabetes. Our company fosters empathy in employees, through the weeklong Wear-a-Pump Challenges and other ongoing education. Healthy Living works with all major insulin pump manufacturers, including OmniPodTandem Diabetes Care and Medtronic. We are fully prepared to help customers understand their options and enroll to start receiving the benefits of insulin pump therapy, making the process as smooth and effortless as possible!

The ‘Wear-a-Pump Challenge’ Teaches and Inspires the Healthy Living Team

Healthy Living strives to understand the challenges that people with diabetes experience every day. In the last year, seven Healthy Living Medical Supply employees walked in the shoes of their customers in the ‘Wear-a-Pump Challenge.’ Members of the team wore Medtronic and Tandem pumps for a week to take their training and empathy to a new level.

"Wearing the pump for the past three days has been an illuminating experience to say the least – my understanding of insulin pump therapy is MUCH better even after these few days." – Matt

Before wearing a pump, each employee went through extensive online and in-person training, and later in the week learned to place a new pump site and fill the pump reservoir. The greatest challenge for most participants was carb counting.

"Entering carbs was the hardest thing for me as I am used to just eating and not worrying about it, or I am just hungry and want to eat." – Crystal

The Healthy Living team found there were logistical considerations to take into account with the pumps, from showering and sleeping, to exercising and dealing with tubing.

"My tubing was too long and I got caught on many of the items in my house. On Sunday night, my tubing got stuck on something and ripped the infusion set out of my side and that did not feel good."   – Crystal

Matt had the opportunity to teach his own community about insulin pumps and raise awareness about living with diabetes.

"Just like me prior to starting at work at Healthy Living, most all of my friends/family had no idea what an insulin pump was prior to seeing one on my belt. It definitely provoked some good conversation." – Matt

Everyone had great feedback to share about this enlightening experience!

"It would take some getting used to." – April
"Overall, it is a great experience so far!" – Crystal

Learn more about insulin pump therapy from Healthy Living Medical Supply.

  • Reach us through online chat at myhlms.com.

  • Call us at (866)779-8512 or text us at (248) 577-9903.

  • Check out our new online store at myhlms.com/shop for accessories and over-the-counter medications.