Customer Care

Healthy Living Holiday Hours


We hope your holiday preparations and festivities have been wonderful so far! We have a busy couple of weeks coming up with lots to celebrate! We want to let you know about Healthy Living’s hours for the rest of the year to make it as easy as possible to reach us, and so you can plan ahead (and make sure you have all the supplies you need on hand).

  • Friday, 12/22: 8:30 am – 6 pm (Regular Hours)
  • Saturday, 12/23 – Monday, 12/25: Closed
  • Tuesday, 12/26 – Friday, 12/29: 8:30 am – 6 pm (Regular Hours)
  • Saturday, 12/30 – Monday, 1/1: Closed
  • Tuesday, 1/2/2018: Regular Hours Resume (8:30 am – 6 pm on weekdays & 9 am – 3 pm on Saturdays)

Stay warm and we’ll talk to you soon!

We love to help!

Sherece Is Our Final 2017 Healthy Living Player of the Week!

Sherece POW 2017.png

Congratulations on receiving Player of the Week recognition for the second year, Sherece! Rickelle nominated Sherece and shared these thoughts:

“She works really hard with the Customer Service Team and also helps us in the Pharmacy! Sherece is a very awesome person and a hardworking individual with such a bright personality! She is greatly appreciated for her hard work and dedication, and this is my Thank You to her for all of her help!”

We all love working with Sherece, and it’s a joy to be on a team with her here at Healthy Living!!

We love to help!

V-Go Anywhere with Your Insulin Delivery

Healthy Living meeting with the V-Go rep.

Healthy Living meeting with the V-Go rep.

“It is easy, discreet, always there.”

This past week, Healthy Living employees had the opportunity to hear from a few company representatives about the V-Go product. V-Go has been around since 2012, however not many providers and patients are aware of its capabilities for improving patient adherence and outcomes. The company representatives gave us a better understanding of the V-Go system so we can more effectively support customers considering V-Go as a treatment and therapy option.

Informative Past Post about V-Go

A few weeks back, Emily wrote about the V-Go on our blog and since then we have been growing our knowledge on this new technology daily. According to Emily’s post, the V-Go provides a steady rate of insulin 24 hours a day (basal). It allows patients to give themselves a dose of insulin with snacks and during mealtimes (bolus). 

Facts about V-Go

The V-Go is for adult patients and despite the confusion, the V-Go is not an insulin pump. For individuals who are constantly on the go and do not want the bother of multiple daily injections, the V-Go may be an excellent option. The V-Go allows the user to load insulin into the device for a rapid-onset dose of insulin. The device is wearable, discreet, and disposable, however it does need to be changed every 24 hours with a new, insulin-filled, V-Go device. The V-Go is extremely versatile as it can be worn when showering and sleeping.

How Can I Start V-Go?!

Even though the V-Go is not known to many people, it can be a positive substitute for other therapies and injections. Here at Healthy Living, we can verify your insurance and collect all of the necessary documentation needed to receive the V-Go as a medical or pharmacy benefit. There is a process to apply for the V-Go, and the coverage is dependent on your insurance company. With most commercial plans that Healthy Living Medical Supply works with, just a prescription is required from your doctor. However, some plans do require authorization. For plans that need authorization, criteria may include a patient’s qualifying blood work and lab work, tracked by the patient and the doctor. The authorization process takes about two weeks, however the length of time depends on the type of insurance.

What Our Fabulous Reps Say about the V-Go

George K., one of Healthy Living’s customer care representatives, sat down with me to chat about his experience with setting customers up with the V-Go. He said that he has seen an increased interest in the product, and customers who do choose the V-Go usually tend to stay with it.

Healthy Living’s Meeting with V-Go Company Representatives

Some studies have shown that multiple daily injections create challenges for patient adherence. Kris Euler, the V-Go company representative who spoke with Healthy Living employees said, “75% of people do not inject insulin away from home - V-Go increases the chance for people to perform their shots while they are outside of their home." With V-Go, the patient can receive their insulin hassle-free with a simple click of a button. It is known for its overall ease of use.

Further Questions and Information

If you have any other questions about the V-Go and all its benefits, please do not hesitate to contact our Customer Care team at Healthy Living at (866)779-8512. We strive to provide you with the highest standard of service and want to increase your knowledge about different therapy options to help you manage your diabetes the best way possible.


The Healthy Living Promise: Delivering World-Class Customer Service

It is that time of year again when Healthy Living participates in the Net Promoter Score survey to collect feedback from our customers. This feedback helps ensure we are delivering on our promise of providing world-class customer service. What does this promise mean for our customers? It means that each and every time you call, text, or email, you will find that:

1.     Our agents are friendly. Was the agent polite and welcoming?

2.     Our agents are knowledgeable. We pride ourselves on a deep level of product expertise and understanding of diabetes. Was the agent insightful about the products you inquired about? Did the agent show empathy in their interaction with you?

3.     Our agents are helpful. Did the agent actually help you solve your problem or answer your questions?

If the answer to any of these questions is ever a “No,” we want to know about it immediately. You can always call us at (866)779-8512 and ask to speak with our Director of Customer Care, George A., or you may write an email to with a description of your concern. You can be assured that we will do everything possible to make the situation right for you.

We know that living with a chronic disease such as diabetes can be a challenge. And while insulin pump therapy and continuous glucose monitoring technology provide a tremendous benefit to our customers, we also know that having the correct supplies delivered in a timely manner is critical to patient success. It is our goal to make sure that working with us is easy and that we’re delivering world-class customer service.

Please take a moment to visit our website,, and complete the 30-second survey that pops up from the bottom of the page – and please leave a comment if you have specific praise or feedback for improvement. Thank you for helping us to continuously improve and serve our customers better and better, every day.

-Matt Montagne, Vice President of Strategy and Innovation

Healthy Living Pharmacy Grows to Provide Inhalation Medications

Taking Care of Your Inhalation Prescriptions

Great news! Did you know that Healthy Living Pharmacy has broadened its services to include inhalation medications? The main reason that inhalation medications are prescribed is to address symptoms of COPD, a disease characterized by increasing breathlessness. Chronic Obstructive Pulmonary Disease (COPD) is an umbrella term used to describe progressive lung diseases including emphysema, chronic bronchitis, refractory (non-reversible) asthma, and some forms of bronchiectasis.

Our Goals

Healthy Living Pharmacy does things differently to give customers the best possible experience. Unlike most retail pharmacies, Healthy Living has an insurance verification team who can help maximize your insurance benefits. We work with your insurance plans on your behalf to help you get the best possible cost savings for your inhalation prescriptions.

The Healthy Living Pharmacy team is focused on helping you stay compliant with the plan of care that you and your doctor have created and specialized for you. To help ensure you never run out of your medications, Healthy Living will call or text you with refill reminders, and we accurately deliver your prescriptions to your door in a timely manner.

Signs & Symptoms of COPD

COPD affects an estimated 30 million individuals in the U.S., and over half of them have symptoms of COPD and do not know it. Major signs include:

·        Increased breathlessness

·        Frequent coughing (with and without sputum)

·        Wheezing

·        Tightness in the chest

Risks & Causes of COPD

COPD most often occurs in people 40 years of age and older who have a history of smoking. These individuals may be current or former smokers. While not everybody who smokes gets COPD, most of the individuals who have COPD (about 90% of them) have smoked. Primary risk factors and causes include:

·       Inhaling pollutants, including smoking (cigarettes, pipes, cigars, etc.) and second-hand smoke.

·       Being exposed to fumes, chemicals, and dust found in many work environments.

·       Having certain genetics, even if the person has never smoked or has never been exposed to strong lung irritants in the workplace.

Early screening can identify COPD before major loss of lung function occurs. Go to to take a five-question screening test to see if you may be at risk for COPD. More importantly, talk to your doctor to be screened and understand your risks more fully.

We’re Here to Help

Contact Healthy Living Pharmacy at (866)779-8512 (Option 4) for help with managing your inhalation medications and making the most of your insurance benefits.



  • Call us @ (866)779-8512 or text us @ (248)577-9903.
  • Reach us through online chat at
  • Sign up for the Healthy Living Blog at
  • Check out our online store at for accessories and over-the-counter medications.
  • Visit to electronically complete and sign prescriptions for patients.

5 Ways to Improve Customer Service & Their Meaning for Healthy Living

The Healthy Living Medical Supply team recently reviewed the blog article What’s the Best Way to Improve Customer Service? 63 Influencers Weigh In. The introduction of the article notes that the most frequent suggestion from these industry-leading experts to enhance customer service was to improve the employee experience.  Let’s check out the top 5 favorites from Healthy Living employees.

Suggestion #1

Nail the basics – drive product knowledge throughout your organization, fix processes that create pain for your customers, design service processes such that customers get their needs met the first time, and ‘make it right’ for affected customers when you inevitably have a breakdown. – Dr. Joseph Michelli

         Employee Response:

Knowledge breeds confidence.  The more we understand our jobs, products, and services, the more confident we will seem to customers.  If customers feel confident that we are always in control of their situation, they will keep coming back.

Suggestion #2

The #1 way to improve your customer service is to first CARE for your employees: Communicate. Appreciate. Recognize. Empower. Truly CARE for your employees and they will do the same for your customers.  – Bill Quiseng


Employee Response:


This stood out to me because if the company employees are not happy, then they will not relay the feeling of happiness or put their all into their job, which can result in bad customer service. I feel that programs like Slack and Bonusly, as well as corn toss, ping pong, workouts, and food days are a few ways that this happens here are Healthy Living. The quarterly meetings and team meetings help with communication as well.

Suggestion #3

First of all, you have to recognize the fact that customers hate to wait. And they really only want two things: a speedy response, and accuracy in the answer. – Matt McConnell

Employee Response: 

This stood out to me because if a customer is given a fast response with a wrong answer, or a correct answer with a long response, they will only remember the negative part of it. We need to always make sure we are giving fast, but correct/accurate responses. It saves frustration for the customers.

Suggestion #4

Any organization can improve the Customer Service by improving their customer centricity. It isn’t just about the call center or customer service department, but every department in the organization. – Colin Taylor    

Employee Response:

This one stands out to me because even if a customer has a great experience on the initial contact, there are still things that can go wrong. Items may not ship on time, or the customer could get an unexpected bill because we were given wrong information. Yes, the customer service team is important because we make the first impression, but we always need to work together as a whole. 

Suggestion #5

The best way for a company to improve its customer service is by taking a walk in the customer’s shoes. We make too many assumptions about what our customers want and how they interpret the things we present to them. – Tema Frank

Employee Response:

We have already started doing this by doing the "Wear a Pump" challenge, and listening to a person with diabetes express their frustrations at our quarterly meeting. This is a great start.

At Healthy Living Medical Supply, we are always trying to serve our customers better and improve as a team.

Check out the original article from OneReach to see all 63 recommendations and decide which ones resonate with you!