See You at the 11th Annual JDRF TypeOneNation Summit!

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Join Healthy Living at the 11th Annual JDRF TypeOneNation Summit! The Metro Detroit & Southeast Michigan Summit will take place on Saturday, May 12, in Belleville from 8:30 am – 2:00 pm. This free, educational event will bring together people of all ages and stages of type 1 diabetes, their loved ones, and the medical community. This year’s theme is “Living with Diabetes: A Family Day of Inspiration, Hope, and Education.” Register here

The TypeOneNation Summit was developed by a group of leading endocrinologists and diabetes educators. This one-day event will be full of education, information, and inspiration. Keynote Presenters include Dr. Alvin C. Powers and Dr. Korey K. Hood. In addition, there will be many break-out workshops and presentations on topics relevant to individuals and families living with T1D.

The JDRF Summit Youth Program will welcome pro-snowboarder Sean Busby. He is the founder of Riding On Insulin and will talk, inspire, and share his experiences with kids and teens.

We’ll have a table in the sponsor area, so please come and say hello!! We're in network with most major insurances for insulin pumps, insulin pumps supplies, continuous glucose monitoring systems ("CGM"), and testing supplies. This includes Blue Cross Blue Shield of Michigan, Health Alliance Plan of Michigan, Priority Health, Michigan Medicaid, and Medicare. 

This is a great event – we learned so much last year when we attended the workshops. Hope to see you soon!

Yale Researchers Work Toward New Treatment for Type 2

  Topological map of a toxic pore formed by hundreds of copies of the hormone IAPP.

Topological map of a toxic pore formed by hundreds of copies of the hormone IAPP.

Andrew Miranker and his team have focused their recent studies on a simple hormone in all of us – islet amyloid polypeptide (IAPP). Certain forms of this hormone actually poke toxic holes in cells, and this Yale team is leveraging this information to create new therapies to treat type 2 diabetes.

The progression of type 2 diabetes is tied to the health of insulin-producing cells in the islets, which are groups of cells in the pancreas. These cells are responsible for coordinating the release of insulin in response to changes in blood glucose. The failure of the islets over time plays an important role in the cause of type 2 diabetes as the body loses the ability to regulate blood glucose. Currently, there are no approved drugs available to treat the actual causes of type 2 diabetes.

Miranker’s lab is working with islet amyloid polypeptide (IAPP), a protein partner to insulin. This hormone is made by the same cells as insulin. When IAPP takes on the wrong shape, it pokes holes in the membranes of islets…holes that are large enough to kill these insulin-secreting cells. The Yale team is working hard to design a compound to target the particular, destructive IAPP structure in order to prevent toxicity.

IAPP works alone in its healthy state, but the toxic version is made up of tens to hundreds of copies of the protein.  This creates a widely sprawling structure, and controlling it requires a different approach from those of traditional drugs. A great visual, Miranker’s team is designing a drug that acts like a fork for the spaghetti-like structure of IAPP to wrap around. The Miranker lab has developed a drug lead, ADM-116, that binds to IAPP by crossing the outer cell membrane, finding IAPP, and winding it up. By doing this, ADM-116 prevents IAPP from punching a hole in a sensitive internal cell membrane. This process essentially rescues cells that make insulin.

Using these discoveries, Miranker and his team, and the new Connecticut-based biotechnology company, ADM Therapeutics, will translate these discoveries into drugs that improve the long-term health of these cells. Although this research is currently focused on type 2 diabetes, these approaches will also apply to Alzheimer’s and Parkinson’s diseases.

Learn more from the YaleNews article, “Taming an unruly target in diabetes.” 

Check Out the Blue Cross Blue Shield Blog

The Blue Cross Blue Shield Blog is a great resource for members and non-members alike! It covers categories including community health, chronic disease, healthy living, care delivery, and BCBS news.

Check out their article “Know where to go: How to choose between the doctor’s office, urgent care and the ER.” This blog offers guiding advice to help you decide where to go when a need arises, based on the urgency of your health situation and your budget. Blue Cross Blue Shield suggests that you call your primary care doctor first in non-emergency situations. Urgent care centers are a good option if you can’t reach your doctor or need health care outside of regular business hours. Most of the time, the out-of-pocket cost of a visit to the urgent care is less than than you will pay for a visit to the emergency room. ERs are best for treating urgent, acute, and life-threatening conditions.

Healthy Living Medical Supply is in network with Blue Cross Blue Shield of Michigan for insulin pumps, CGM, Omnipods, and testing supplies. Find out more about how we can serve BCBS patients and visit our Easy Enrollment page! We're also in network with most out-of-state Blue Cross Blue Shield plans when the member is a resident in the state of Michigan. 

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FDA Approves Dexcom G6 CGM

 Dexcom's new G6 Continuous Glucose Monitoring System

Dexcom's new G6 Continuous Glucose Monitoring System

Yet another great piece of news in the area of Continous Glucose Monitoring technology advancement: Dexcom received FDA approval for their next generation, G6 CGM product.

For a more detailed analysis of the Dexcom G6 CGM, visit the recent blog posts from Diatribe, Juvenile Diabetes Research Foundation, and Beyond Type 1

The G6 solution is an exciting development for the diabetes community as it promises a ten day wear on the sensor, acetaminophen blocking, no finger stick calibrations,  potential integrations with the Tandem insulin pump, OminPod's tubeless pump and more.

A launch date has yet to be determined but Healthy Living Medical Supply will be ready to provide this new platform to our patients once it does become available.

Interested in learning more about CGM and the possible therapeutic benefits? Read this article from the Healthy Living blog on the benefits of CGM. 

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Medtronic’s Guardian Connect CGM Receives FDA Approval

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We have big news to share from Medtronic – their long-awaited standalone CGM has received FDA approval. Medtronic’s Guardian Connect is comprised of three parts: a thin sensor, a small plastic transmitter attached to the sensor, and the Guardian Connect app on a compatible iOS device. It transmits directly to the iPhone without using another receiver.

The Guardian Connect system is designed to help people, ages 14 to 75, who are using multiple daily injections (MDIs). Although it does not work directly with insulin pumps, Medtronic’s standalone CGM will be the only one on the market to give alerts for potential high or low glucose events up to 60 minutes in advance. The Guardian Connect system is expected to become available by July 2018, and as early as May 2018.

Benefits of the Guardian Connect system include:

  • Customized 1 hour predictive alerts – from 10 minutes up to 1 hour ahead gives you time to respond
  • Free 24-hour SMS alerts (and for up to 5 care people)
  • Easy-to-share blood glucose readings 
  • Reduced risks of hypoglycemia and more time “in-range”
  • Sleek design – marketed for an active lifestyle, half the weight of other real-time CGM systems on the market
  • Waterproof – can be submerged for up to 2.4 meters (7.5 feet) for 10-minute periods
  • Access to the Sugar.IQ system – smart diabetes assistant that looks at what affects BGLs
  • Rechargeable, re-useable, long-life technology

This news is exciting, because it means expanded options for people with diabetes when it comes to CGM.

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Considering an Insulin Pump? Let Us Run a No-Cost Insurance Benefits Check for You

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Are you ready for an insulin pump? There are many benefits to using this technology, and a few of the big ones are:

  • Fewer insulin injections
  • More predictable and precise insulin delivery
  • Fewer high and low spikes in blood sugar

Many insurances cover insulin pump therapy for their members, and our team knows how to get customers up and running quickly. We can run a no-cost insurance benefits check to find out if you’re covered and help you understand your options.

Just complete the form below or call our Insulin Pump & CGM Team at 866.779.8512 (Option 2) to start the conversation. Our experienced team can help you navigate the enrollment process and answer your questions.

Name *
Name

Healthy Living Is Here for You - on Saturdays Too!

We are always looking for ways to make life easier for our Healthy Living customers! We know that when you’re working full time (or just really busy), it’s often hard to make calls during the normal 9 am – 5 pm business hours. That’s why we have consciously chosen to offer extended weekday hours, from 8:30 am – 6 pm, and we’re also open on Saturdays from 9 am – 3 pm. Our Saturday service means that we are open 45 more days a year than many other suppliers you may come across. Give us a call – we’re here for you!

What We’re Reading: SmartSitters

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When leaving the house for a bit, it can be hard to trust the wellbeing of your child with a sitter whom you may not know well. Feeling confident to leave your daughter or son in someone else’s care can be even more difficult when your child has specific care considerations.

We found an awesome guide that can help you and prepare your sitter to give your child with T1D the best possible, most knowledgeable care while you are away. SmartSitters covers essential information about T1D to help families and sitters manage T1D together, wherever they are.

The SmartSitters guide includes a wealth of information, comprehensively covering details on defining diabetes, understanding insulin basics, monitoring glucose, and using an emergency glucagon kit. The guide is easy-to-read and has great pictures - definitely worth checking out!

Diabetes Strong Is a Powerhouse of Diabetes Health Resources

  Today's Diabetes Strong homepage.

Today's Diabetes Strong homepage.

Are you looking for more positive resources related to exercise, nutrition, diabetes, and your healthy living journey? Check out Diabetes Strong! Originally called “TheFitBlog” (established in 2015), Diabetes Strong is led by Christel Oerum, who has been living with type 1 diabetes since 1997. She is the main content creator on Diabetes Strong, an active diabetes advocate, public speaker, and diabetes coach. Christel also offers online diabetes coaching to support clients in reaching their health and diabetes goals. On Diabetes Strong, you will find a lot of great content on many subjects, including:

In words directly from the Diabetes Strong website: The goal of Diabetes Strong is to provide a platform where people living with (any type) of diabetes can find all the information they need to live healthy and active lives. The information on Diabetes Strong always takes a positive approach to diabetes and follows Christel’s motto that “There is nothing you can’t do with diabetes.”

Here are a few interesting articles to get you started!

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Using Key Performance Indicators to Improve the Customer Experience

To keep our customer service performance top notch, Healthy Living is always evaluating our KPIs (Key Performance Indicators). One of these is the Average Speed of Answer or ASA. This metric tells us how long customers and providers are waiting to speak with an agent when they call. Our goal in this area the “80/20 Rule” – we strive to answer 80% of our calls within a 20 second or less wait time.

Our ASA fluctuates daily and monthly, but we always watch this number and try to keep getting better. Here are our latest stats:

  • December, 2017 – average of 19 seconds
  • January, 2018 – average of 21 seconds
  • February, 2018 – average currently at 26 seconds

By monitoring Key Performance Indicators like Average Speed of Answer, we are more aware of what our customers are experiencing and hold ourselves more accountable, all so that we can continuously improve.

2018 ADA Standards of Care Bring New Recommendations for Cardiovascular Disease & Diabetes

The American Diabetes Association has released new 2018 Standards of Medical Care in Diabetes. These comprehensive recommendations include the latest advances in evidence-based care, with a new focus on advanced management for people with cardiovascular disease and diabetes. The Standards of Care outline the ADA’s latest recommendations “for the diagnosis and treatment of children and adults with type 1, type 2, or gestational diabetes, strategies to improve the prevention or delay of type 2 diabetes, and therapeutic approaches that reduce complications and positively affect health outcomes.”

Important changes and updates in the 2018 edition include these topics and more:

  • Cardiovascular disease and diabetes
  • Screening youth for type 2 diabetes
  • Health technology and diabetes management
  • A1C test considerations
  • Diabetes management in specific groups

Read the ADA’s press release for more details!

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What We're Reading: Fitbit Going All In on Diabetes, Roping in Insurers

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Have you checked out Diabetes Mine? This blog helps me keep current on happenings in the diabetes world, especially around new technology for people living with diabetes. This particular article is worth checking out: Fitbit Going All In on Diabetes, Roping in Insurers. It walks us through the many investments that Fitbit is making, as well as the partnerships the company is forming, to build a stronger foundation of support for the diabetes community.

According to the Diabetes Mine blog, Fitbit has been:

The article includes more details on each of these bullets, explaining that another interesting step that Fitbit has taken is their investment in Sano Intelligence, a company that is developing "minimally invasive" CGM technology. All of this is great news for people with diabetes, and those who support and serve them. We are excited to see how all of this will unfold!

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We're Hiring - Come Join a Great Team!

We are looking for amazing individuals to hire for our Customer Care, Shipping, and Human Resources teams. We offer a comprehensive compensation package and an awesome team environment. Learn more about a career at Healthy Living and apply by submitting your resume and cover letter to careers@myhlms.com.

Curious About CGM? Let Our Team Run a No-Cost Insurance Benefits Check for You

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Interested in Continuous Glucose Monitoring (CGM) to better manage diabetes? Did you know that most people with type 1 diabetes on commercial health insurance have CGM coverage?

We can run a no-cost insurance benefits check to find out if you’re covered. Just complete the form below or call our Insulin Pump & CGM Therapy Team at 866.779.8512 (Option 2) to start the conversation. Our experienced team can help you navigate the enrollment process and answer your questions.

Name *
Name
Phone *
Phone

Shining a Spotlight of Appreciation on Healthy Living Shipping

“As a shipping and receiving team, it’s a team effort – we all realize that we’re customer service and getting shipments out in a timely manner and correctly is our ongoing goal.”
                                    – Steve, Healthy Living Shipping Manager

While they don’t interact directly over the phones with our customers, Shipping is an integral component of our approach to excellence in the area of customer service.

Steve is our shipping manager, and he has been working with Healthy Living for over ten years! He has worked in shipping for about eight years, and before that he drove our DME truck. Steve gave me some ‘vital stats’ of our shipping process.

7 Key Facts About Healthy Living Shipping

  1. We ship with UPS & USPS.
  2. Shipments for new patients take 1 to 2 days to arrive.
  3. Refills are scheduled through the Customer Care Team and arrive to customers in 3-4 days.
  4. Insulin is cold-packed and arrives the next day.
  5. Customers can have pharmacy and supply orders shipped together.
  6. To obtain tracking info, customers can call us or give us their email and we’ll send it to them. We also send out text messages with tracking information to our customers.
  7. Reminder: Be sure to give the Customer Care Team (phone: 866.779.8512 or text: 248.577.9903) your change of address to avoid causing delays to your shipments.

Meet Our Shipping Team

The Healthy Living Shipping Team is made up of five team members, and all of them have been working with Healthy Living for at least three and a half years. They are a great team!!

ANDREW

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TAMMI

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RYAN

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STEVE

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LEO

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Leo had some great insight into our work environment: “It’s important to be able to work in a stress-free environment. It’s not really about the job you have that determines happiness, but the people around you. We get along, and people help one another out and appreciate each other. That common denominator, along with empathy, make this a great place to work.”

OmniPod and Abbott FreeStyle Libre Approved for Coverage by Medicare

  The Abbott Freestyle Libre flash glucose monitoring system.

The Abbott Freestyle Libre flash glucose monitoring system.

Great news was announced earlier this month to start the New Year off strong for the diabetes community! Medicare is allowing coverage of the Omnipod tubeless insulin pump and the new FreeStyle Libre flash glucose monitoring system. And as Diabetes Mine notes, "since CMS typically sets the stage for what private insurers will cover, this is a big win for PWDs (people with diabetes) of all ages!"

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Putting Our Heads Together for Healthy Living Customers

As part of our ongoing work to better serve our patients, Healthy Living has a Performance Improvement Team that meets monthly to discuss how Healthy Living can grow stronger, both departmentally and as a whole. The team is made up of one or two representatives each from the billing, customer care, shipping, and pharmacy departments. Some suggestions and action items have included:

  • Creating tighter communication between shipping and customer service, and different tools for keeping communications flowing
  • Enhancing our process for sending shipping notifications to customers
  • Determining corrective action for the issue of damaged packaging, including the acquisition of smaller boxes to ship smaller orders
  • Expanding the training experience for customer care representatives

The PI Team also reviews feedback for improvement submitted from customers and employees and forms an action plan for implementing this feedback. Our Performance Improvement Team, and the time we are putting into collaborative conversations, are directly related to our goal of continuous improvement in all we do. Hopefully our customers will see and feel the difference over time!

We love to help!

2017 Diabetes Technology Round-Up

This year has brought many positive developments and advancements in diabetes technology. Some of these include:

We are looking forward to bringing these technologies and soon-to-be-released offerings to our customers...to help them thrive while living with diabetes in 2018!

Happy Holidays, Friends!

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To our customers, partners, patients, employees, and friends, we would like to wish you very Happy Holidays! We thank you for working with us, and we appreciate you. Stay warm and enjoy these special days!