Net Promoter Score Survey in Process with Feedback Starting Strong

Visit myhlms.com to complete our Net Promoter Score survey.

Visit myhlms.com to complete our Net Promoter Score survey.

Healthy Living periodically surveys our customers to monitor our Net Promoter Score (NPS), a measure of customer satisfaction and loyalty. We have an active survey in process again this year on the home page of our website, and we are also collecting responses via phone, text message, and web chat. This is the third time in a few years that we have sought this kind of quantitative feedback.

The survey is based on a scale of 0-10 (with 10 being best) and asks one question: How likely are you to recommend Healthy Living to a friend or co-worker? There is an opportunity to give written comment as well. Based on the current round of responses, we currently have a Net Promoter Score of 66. Over the last 30 days, we have had 69 customers submit responses to the survey on our website and on the phone. Fifty-four of these customers gave us a 9 or a 10.

As we have shared on our blog in the past, it is our promise to our customers, health plan partners, and provider partners that when you contact Healthy Living, the customer care agent will be friendly and warm, knowledgeable about the products and disease, and will solve any issues you might be experiencing.

You can visit our website at myhlms.com to complete the brief, one-question survey. Or, you can submit your response directly to an agent the next time you call, chat on our website, or text. We look forward to hearing from you – thank you for helping us continually improve.

Insulin Pumps & Medicare: Getting Rolling with Healthy Living

Family enjoying a beautiful day! (Thinkstockphotos.com)

Family enjoying a beautiful day! (Thinkstockphotos.com)

One of our specialties at Healthy Living is helping patients get up and running with insulin pumps and continuous glucose monitors while working closely with their physicians and insurance providers. We are a Medicare insulin pump supplier and our Insulin Pump Therapy Team frequently serves Medicare members from Michigan and around the country.

When Medicare beneficiaries contact our Insulin Pump Therapy Team, George and Autumn are ready to answer questions and get the ball rolling. The first thing that they do is begin insurance verification and help patients understand the necessary steps for obtaining Medicare’s approval for a new pump. There are certain lab results and documentation that need to be collected in order to confirm patients qualify for the insulin pump per Medicare guidelines.

After approval, when Healthy Living supplies Medicare insulin pumps, they begin as a rental, and the patient may be responsible for a monthly copay depending on supplemental insurance coverage. After 13 months, the pump belongs to the user and it remains under warranty from the manufacturer for four years. Healthy Living continues to provide insulin pump supplies, with the patient approving the refill order monthly via text, phone call, or email.

Our goal is to make it as easy as possible for Medicare members to obtain insulin pumps to improve their personal diabetes management and simplify their lives. Reach us with any questions at 866.779.8512 (phone) or 248.577.9903 (text).

Medtronic Infusion Set Voluntary Recall

Medtronic recently announced a voluntary recall of specific lots of MiniMed infusion sets used with their insulin pumps, due to potential over-delivery of insulin after an infusion set change. According to Medtronic, this can be caused by fluid blocking the infusion set membrane during the priming/fill-tubing process.

Visit this Medtronic page to download Medtronic’s Notification Letter and learn how to determine if you have recalled infusion sets. If you do have recalled infusion sets right now, Medtronic provides Key Steps to follow. You can also reach Medtronic to ask questions about the recall at 888.204.7616.

The infusion sets currently being shipped by Medtronic contain a new, enhanced membrane material that significantly reduces the risk being addressed by this recall.

Our Insulin Pump Therapy Team can also help if you need additional assistance – just call us at 866.779.8512 (Option 2).

Come Out and Walk to Make a Cure a Reality!

Lighthouse at Milliken State Park (Flickr, Corey Seeman)

Lighthouse at Milliken State Park (Flickr, Corey Seeman)

The JDRF One Walk has one goal: to create a world without type 1 diabetes (T1D). This year, Healthy Living Medical Supply will again be sponsoring the JDRF One Walk and will be at the Detroit event on the morning of Sunday, September 17th. We would love to see you there! Come out and walk the mile to help raise money to support life-changing breakthroughs that give hope to everyone impacted by type 1 diabetes! Even better, Milliken State Park and the Detroit Riverwalk are beautiful in the fall and offer great views.

Join the Movement and Participate in the Detroit 2017 JDRF One Walk!

Hope to see you in a couple of weeks!!

The College Diabetes Network Helps You Live Well at School and Beyond

Orange tree aglow (image from Wikipedia Commons)

Orange tree aglow (image from Wikipedia Commons)

September is here, cooler air is in our midst, the rogue orange tree is popping up, and school days are beginning again. If you are off to college, I highly recommend that you check out the College Diabetes Network (CDN). Their vision is to enable students and young professionals to thrive with diabetes. CDN does this by creating innovative peer-based programs to connect and empower students and by offering relevant, noteworthy information on living well with diabetes.

Campus Communities to Connect, Learn, and Empower

College Diabetes Network is made up of a community of young adults with diabetes, with peer networks and chapters across many college campuses. Chapters are student-led groups that allow students to connect with others who understand what it’s like to live with diabetes. These groups are also a place to learn about the latest diabetes technology and gadgets, exchange tips and tricks for managing diabetes on campus, and anything else that students are interested in doing. Find a CDN chapter on your campus here.

A Resource Hub

CDN is a center for information and resources directly relevant to the lives of young adults with diabetes. Their website is full of wisdom, with sections that break down all kinds of information on these topics:

  • Preparing for College
  • Life on Campus
  • Diabetes at Work
  • Diabetes 24/7
  • Support System

Definitely visit the College Diabetes Network website, and enjoy the beginning of fall!

New Guide Meter from Accu-Chek Makes Pediatric Testing Simple

Child sleeping (thinkstock.com)

Child sleeping (thinkstock.com)

Accu-Chek has released their new Guide meter, with many benefits including:

  • Spill-resistant and simple to take just one strip with the SmartPack vial
  • Simple to use by placing a small drop of blood anywhere along the end of the test strip
  • Anytime testing and easy to see with a strip port light
  • Automatic logging of results into an app on your smartphone
  • Accurate with reliable results you can trust – 10/10 accuracy
  • Manufactured in the U.S.A.

This is an excellent meter choice for pediatric patients - parents like the port light for ease of late night testing of a sleeping child. And having all of the blood glucose information on a phone means you don't have to manually record numbers in a paper log book. 

Getting Started with Your Accu-Chek Guide Meter

Check out these resources to learn how to set up the meter and connect via Bluetooth to your phone:

·        Setting Up and Using the Guide Meter

·        Directions for Connecting the Guide Meter with Your Phone

Learn More

Reach out to us at Healthy Living to find out more about the Accu-Chek Guide meter and what your insurance covers.

Text: 248.577.9903

Phone: 866.779.8512

Chat: myhlms.com

Talk to you soon!

 

Tandem t:slim X2 & Dexcom G5 CGM Have Teamed Up!

Playing in the backyard (thinkstock.com)

Playing in the backyard (thinkstock.com)

A new insulin pump & CGM duo has been FDA approved. The t:slim X2 Insulin Pump is now compatible with the Dexcom G5 Mobile CGM! Tandem is currently sending software updates to existing t:slim X2 Pump users who want to add the CGM feature from home using their personal computer.

We are ready to take questions about this update and process any orders. Call us at 866.779.8512 (Option 2) to reach our Insulin Pump Therapy Team for knowledgeable service.

New Saturday Hours Starting This Weekend!

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As a company focused on making things as easy as possible for our customers, we want to be responsive to their needs and continually improve our service. Our new Saturday hours begin on August 26. We will be open from 9 am – 2 pm EST. We are looking forward to serving you during this time!

Saturday hours are starting on a trial basis, and during this time, staffing will be limited. Please be patient if you call us and don't reach an agent as quickly as you normally would. Texting us or web chatting are great options as well for the weekend! Here is our contact information with all of the great ways to reach us:

CONTACT US

Text: 248.577.9903

Chat: myhlms.com

Phone: 866.779.8512

Fax: 866.779.8511

At Healthy Living, we realize that diabetes is a complex disease, and that is one of the big reasons we have expanded our hours to be available on the weekend. Whether it’s enrolling, placing a new order, checking on a prescription or order status, or another question or concern, we are prepared to help. Since many doctors’ offices and insurance plans are only open on weekdays, we may not be able to contact them on your behalf during Saturday hours. Please know that we will do our best to help in any way possible within our means.

We’re looking forward to working with you soon!

New Research: Lack of Sleep Tied to Higher Risk of Diabetes in Kids

child-166062_1920.jpg

A recent UK study suggests that children who don’t get enough sleep are more likely to develop type 2 diabetes than kids who typically sleep longer. Each additional hour of sleep children get at night is associated with lower body weight, more lean muscle mass, and less accumulation of sugars in the blood. Since obesity and high blood sugars are contributing factors to developing type 2 diabetes, you can see the possible correlation.

This study, based on 4,525 children ages 9 or 10, found that kids who slept less were more likely to be extremely overweight or obese and have more body fat. Children who got less sleep on average per night were also more likely to have a risk factor called insulin resistance, where their bodies don’t respond normally to insulin. An additional factor, insufficient sleep also affects the level of hormones that control appetite, making kids hungrier and increasing cravings for sweet and salty snacks.

The American Academy of Pediatrics suggests that children ages 6 to 12 should get 9 to 12 hours of sleep each night. “Getting enough sleep helps keep our appetite in check and is protective against insulin resistance,” said James Gangwisch, a psychiatry researcher at Columbia University who wasn’t involved in the study.

Read the entire Reuters article.

Healthy Living Is Looking Forward to Grunberger Diabetes Patient Appreciation Day!

Lake Huron in the morning (photo by M. Lewis)

Lake Huron in the morning (photo by M. Lewis)

Next weekend, Grunberger Diabetes Institute in Bloomfield Hills will host its Patient Appreciation Day. Grunberger Diabetes Institute provides comprehensive patient evaluation and treatment of diabetes and diabetes-related conditions. Healthy Living will have a table and be ready to meet members of the  Institute’s community, talk about insulin pumps and CGM, and enroll attendees for home delivery of diabetes supplies. In addition to educational resources, the event will also have a photo booth for fun, and food and drink.

Grunberger patients – if you haven’t heard, we’re in network with HAP now! Whether you’re a busy parent with a child who’s living with T1D or a member of HAP’s Medicare plan, we can take care of your supply needs with outstanding customer service. Here is a list of all the insurance plans we partner with.

See you there!

Rickelle Keeps Things Super Friendly in the Pharmacy

Rickelle in the Healthy Living Pharmacy (photo by Jennifer O'Donnell)

Rickelle in the Healthy Living Pharmacy (photo by Jennifer O'Donnell)

Meet Rickelle! Rickelle is Healthy Living’s newest Pharmacy Technician, and she has been working here for about seven months. She mostly works with our inhalation patients, including checking in with them regularly to see if they need refills on their supplies. Rickelle also works with new pharmacy patients to help them begin receiving prescriptions from Healthy Living Pharmacy, ensuring that each new patient has a smooth and successful transition.

Rickelle believes that it is extremely important to build relationships with her patients, and it shows. She makes each conversation and interaction with her patients memorable, pleasant, and cheerful. This wonderful woman is very caring and will always go the extra mile for Healthy Living patients to make them feel comfortable and valued.

Describing the philosophy of the Healthy Living Pharmacy team, Rickelle says, “The most important thing for the patients to know is that we care about their privacy and convenience, and we work to save them a trip to the pharmacy by delivering their package to their doorstep, free of delivery charges.” She also explains that she and the pharmacy team create easy transitions for pharmacy transfers and, “For any of our patients who need refills, we will contact the doctor for them.”

Outside of work, Rickelle loves spending time with her one-year-old daughter, Serenity, and her six-year-old son, Jamal. Summer is a wonderful time for Rickelle and her family because they love getting outside and playing at the park! On Sundays, Rickelle and her kids devote their time to church and family.

Rickelle explained, “What I like most about working at Healthy Living is that everyone is all about teamwork and they're all friendly! They are very serious about their work and also making sure that patients are satisfied at the end of the day.”

We are so thankful that Rickelle is part of our team!

Getting Ready for Back-to-School with a 504 Plan

(Flickr, woodleywonderworks)

(Flickr, woodleywonderworks)

Nothing can beat the freedom of summer. I am sad to say that back-to-school time is coming back around the bend. There are many resources that can help you and your kids get ready to head back to the classroom with diabetes.

One aspect of planning that is especially important for children with diabetes is the 504 Plan. According to Beyond Type 1, “A 504 Plan ensures that no student with any sort of disability is discriminated against, and is given the same education as every other student, all the while being provided a safe space to manage their condition as needed during school.”

To learn more and work on developing a 504 Plan for your child, here are some awesome resources:

Enjoy August and savor the rest of your summer!

Come Check Out the JDRF Summer Bash in the "D"!

Get ready for sand volleyball! (Pixabay.com)

Get ready for sand volleyball! (Pixabay.com)

Are you ready for sand volleyball, basketball, and a morning full of fun outdoor activities? Have you heard about the JDRF Summer Bash in the "D" coming up next week on Saturday, August 19? The event is free to attend and, in addition to the fun, will offer free drinks and snacks, and resources on subjects like:

  • Back to school tools and information
  • Fitness and sports tips
  • The latest in T1D technology and products
  • JDRF OneWalk, Ride, and Marathon info (coming up soon!)

Registration is required - click here to register.

Healthy Living will be sponsoring the event, and we'll be there! Come talk to us about enrolling for CGM, starting on an insulin pump, or upgrading to a new pump. Or just come by to learn about the newest technology out there for T1D. We'd love to talk with you or challenge you to a game of giant Connect Four!

More details about the event:

WE LOVE TO HELP.

  • Reach us through online chat at myhlms.com.

  • Call us @ (866)779-8512 or text us @ (248)577-9903.

  • Sign up for the Healthy Living blog at myhlms.com/subscribe.

  • Check out our online supply store at store.myhlms.com for accessories and over-the-counter medications.

  • Visit myhlms.com/providers to electronically complete and sign prescriptions for patients.

Adult Summer Cooking Classes Excite at Eastern Market

Eastern Market in the Summer (Wikipedia Commons)

Eastern Market in the Summer (Wikipedia Commons)

Did you know that Eastern Market is offering cooking classes this summer? I checked out the schedule, and there are plenty of enticing adult classes still open. Each class is $15, or $12 for seniors. The upcoming schedule includes:

  • Baking Quick Breads and Biscuits – August 15
  • Breakfast Foods a Go-Go – August 22
  • Slow-Cooked Pork with Tomatoes and Sweet Corn Broth – August 29
  • Pan-Fried Lake Perch with Remoulade, Wild Rice, and Green Beans – September 5
  • Chicken Breast with Fresh Greens, Peppers, and Grits – September 12
  • Steak with Potatoes, Roasted Vegetables, and Mushroom Demi-Glace – September 19

Shed 5 houses the Eastern Market Community Kitchen, where classes are held from 1 pm to 3 pm on each specified date. Register for classes here. I just signed up to try one myself!

MIT Researchers Developing Color-Changing Tattoo Inks that Could Help Track Health

Flickr, Rebecca Brown

Flickr, Rebecca Brown

In the project called DermalAbyss, the “body surface is rendered an interactive display.” In collaboration, MIT and Harvard Medical School researchers are creating tattoo ink that has biosensors to respond to changes in the body, such as blood sugar, pH, and sodium levels. The ink color shifts in response to changes in interstitial fluid.

This work could be of special interest to people with diabetes. The sensor ink changes from blue to brown as blood sugar rises, and researchers hope that one day users will be able to monitor their glucose levels and need of insulin through their own tattoo color changes.

DermalAbyss “blends advances in biotechnology with traditional methods in tattoo artistry” and is currently in the proof-of-concept change. The next challenge for the researchers will be to test the biosensor liquid in animals for adverse reactions and possible allergies. And of course the biggest goal is to make the tattoo indicators as accurate as possible, as reliable as a blood glucose test.

Sources for article information and more images can be found at:

The Summer Power Smoothie to Keep You Going

Summer is a time for outdoor activities, fresh grown foods, and lots of sunshine. Take advantage of readily available and locally grown fruits and vegetables during this time. Adding these into a power smoothie will not only help you get all the nutrients you need, but will also keep your energy up during those long, hot summer days. Try out this smoothie recipe and check out all of the benefits that come along with each ingredient. Enjoy!

Smoothie Ingredients

Blend together:

  • 1 banana
  • 1 cup blueberries or raspberries (or any fruit you like)
  • ½ cup kale
  • ½ cup plain, Greek yogurt
  • 1 tablespoon honey
  • 1 tablespoon turmeric
  • 1 tablespoon flaxseed
  • 1 tablespoon chia seed
  • 1 splash of coconut or almond milk
  • 1 serving of protein powder (flavor of your choice)

***Add water, additional coconut milk, or ice as needed for consistency***

Benefits of Ingredients:

Bananas: Rich in fiber and antioxidants, also provide excellent fuel for endurance exercise.

Blueberries: High in fiber, support digestion, sometimes called the king of antioxidant foods.

Kale: High in iron, vitamins, antioxidants, and a natural detoxifier.

Greek yogurt: Packed with calcium and probiotics to help keep you regular and boost your immune system, also a great protein source. My favorite Greek Yogurt.

Honey: Nature’s sweetener!!! Delivers a fast boost of energy to your body. If your honey is local, it can also help fend off allergies.  ***Tip: Make sure your honey is pure and raw.***

Turmeric: A potent anti-inflammatory, meaning it reduces inflammation in your entire body which can otherwise lead to disease and health complications. Also helps you heal faster and brings more nourishment and extra immune activity to the site of an infection or injury. See Emily’s past post about turmeric's benefits for people with diabetes.

Flaxseed: Provides Omega-3 essential fatty acids, "good" fats that have been shown to have heart-healthy effects, also improves skin and hair health.

Chia seed: A great source of plant protein to keep your muscles happy and healthy, high in fiber, and also rich in antioxidants and Omega-3 fatty acids.

You don’t have to follow this recipe exactly! Enjoy and make your own creations! Try out different ingredients and combinations for a variety of taste and color!

Note: Please consult your provider for medical advice.

Best of CGM – Essential Info from Our Most Helpful CGM Blogs

Dexcom & Medtronic CGM Systems (Photo by Emily Lewis)

Dexcom & Medtronic CGM Systems (Photo by Emily Lewis)

If you are living with type 1 or type 2 diabetes, Continuous Glucose Monitoring (CGM) can help you make more informed treatment decisions that can lead to better glycemic control. Learn more about CGM through three of our most valuable blogs from the last year.

Blog 1: Try CGM for More Insights & Tighter Diabetes Monitoring

This article covers the basics and answers questions like:

  • Why is CGM so helpful?
  • How does CGM work?
  • How do insulin pumps and CGM work together?
  • Who can benefit from CGM?
  • How does Healthy Living help you get started with CGM?

Blog 2: The Top 11 Questions about CGM & What You Need to Know

This blog covers these more detailed questions:

  1. What information will I get from Continuous Glucose Monitoring (CGM)?
  2. Can I set a safe range for my blood glucose readings?
  3. Do I still have to test my blood sugar when I am using CGM?
  4. What parts make up a CGM system?
  5. Do I need an insulin pump to use CGM?
  6. What types of CGM systems are available right now?
  7. How long can I wear CGM sensors before I need to change them?
  8. Can I use the same insertion site for my insulin pump and CGM sensors?
  9. Can parents and other care team members access a patient’s CGM data?
  10. Can I view CGM data on a smartwatch?
  11. Is CGM covered by insurance?

Blog 3: Apple Watch’s Non-Invasive Glucose Tracker: Said to Become the "Holy Grail" in Diabetes

This blog describes what we currently know about the process and progress Apple is making in creating a continuous blood glucose sensor that does not break the skin to pair with the Apple Watch.

We love to help.

You can reach our Insulin Pump & CGM Therapy Team for more information via phone call at 866.779.8512 (Option 2) or text message at 248.577.9903.

Michigan Medicaid Covered by Healthy Living for Diabetes Testing & Insulin Pump Supplies

Sunset at Pictured Rocks National Lakeshore, Michigan (Photo via goodfreephotos.com)

Sunset at Pictured Rocks National Lakeshore, Michigan (Photo via goodfreephotos.com)

Are you covered by Medicaid and looking for diabetes testing supplies or insulin pump supplies? At Healthy Living, we've been serving Medicaid members in Michigan and a few other states for many years. We have the know-how to make it easy for members with Medicaid to acquire the supplies they need to follow their care plans.

When you call Healthy Living, you will be served by a member of our Customer Care Team or Insulin Pump Therapy Team, depending on your needs. You’ll also find out that there are many ways to communicate with us: text, phone, chat, email…We are ready to help you!

Find out what insurance plans we accept here. If you have another insurance provider, please send us a text message at 248.577.9903 or call us at 866.779.8512 so that we can verify coverage.

Beacon Park Kicks Off Vibrant New Detroit Space

Beacon Park seating & gardens (Photo by Emily Lewis)

Beacon Park seating & gardens (Photo by Emily Lewis)

I just had a lovely visit to Beacon Park, located at the corner of Grand River and Cass Ave. Just a couple of weekends ago, the Park had opening festivities including concerts by Robert Randolph & the Family Band and Lord Huron, a movie screening, a Detroit makers market, food trucks, and a gospel brunch.

When I went to Beacon Park today at lunchtime, there were two food trucks (Bombay Indian and Chicken & Waffles), many people enjoying the day, beautiful gardens, live music, and kids and adults dancing in the center green! It was a happy place to be!

The park is 1.5 acres and is setting up to be like a second Campus Martius. Lumen, the park’s in-process restaurant (to have a green roof and rooftop seating) hasn’t opened yet but looks like it’s going to be vibrant and exciting! It’s scheduled to open in Spring of ’18. Beacon Park also has huge seesaws set up – I have to try them! 

View of Beacon Park Green and Lumen (Photo by Emily Lewis)

View of Beacon Park Green and Lumen (Photo by Emily Lewis)

The park was financed by DTE Energy, and the DTE Foundation is funding the programming for more than 600 events planned at the park through the end of this year. Watch for more about Beacon Park and visit this awesome new space! Find out more about what’s going on at the Beacon Park Facebook page.

Highlighting the Revolutionary Medtronic 670G – Features & Reviews

Medtronic MiniMed 670G (Photo by Steve Wood)

Medtronic MiniMed 670G (Photo by Steve Wood)

The Medtronic MiniMed® 670G System is the world’s first hybrid closed loop insulin pump system, sometimes referred to as an artificial pancreas. The system constantly self-adjusts to automatically keep your sugar levels in range, based on how you live your everyday life. This FDA-approved system is specialized for type 1 diabetes patients, ages 14 and over, and requires a prescription.  The Medtronic MiniMed® 670G System is now shipping.

3 New Features that Set the 670G Apart from Earlier Insulin Pumps:

1.     Manual Mode – Suspend-before-low option helps you avoid lows and rebound highs proactively by automatically stopping insulin 30 minutes before you reach pre-selected low limits, then automatically restarting insulin when your levels recover (without alerts).

2.     Auto Mode – Automatically adjusts basal insulin delivery up and down every 4 minutes, based on your sugar levels, to keep you in target range, all day and night. The system can temporarily change your glucose target during athletic activity to help maintain a safe range.

3.     Guardian sensor 3 continuous glucose monitoring sensor – Offers seven-day wear and easy insertion, and is the first and only CGM sensor that is FDA-approved and trusted to control insulin dosing.

Other Medtronic MiniMed® 670G System Highlights:

  • Glucose levels are automatically kept within range all night long for a restful, uninterrupted night’s sleep.
  • The system is waterproof, with a bright color screen.
  • At meals and snacks, only check your glucose and enter the number of carbs when you administer a bolus. The 670G system will do the math to regulate your insulin and keep glucose levels in range without any necessary insulin injections.

Speaking from Experience

Jason Gensler is a person with type 1 diabetes and the founder of the Foundation for Type One Diabetes. Jason has been wearing the Medtronic 670G for the last 2 years or so and can share these insights (in his words):

  • "I am experiencing very impressive results, yet I’m only testing 4-5 times per day and calibrating three times."
  • "I’d say the best aspect is that the system itself is so intuitive and user-friendly. It’s always one step ahead, and the sensor is incredibly accurate."
  • "It’s a relief! The day that it sinks in, when you realize that you’ve relinquished a majority of the control to the pump, is the day you begin to experience the freedom that so many of us haven’t had since the day we were diagnosed."
  • "Living with T1D is hard, and staying positive can be even harder, but I’d like to remind everyone to appreciate just how far our industry has come. The technology that has been developed in the last few years is unbelievable! Let’s all be grateful that we live in a time where technology can help us lead normal lives, and that we can’t have unrealistic expectations and find a cure yesterday."

Sources for Jason Gensler quotes:

https://asweetlife.org/what-its-like-to-use-the-medtronic-670g/

http://jasongensler670gexperience.com/

Learn more about the 670G directly from the Medtronic website