insulin pump supplies

Manage Your Deliveries with UPS My Choice

Enroll in the UPS My Choice program to gain control over your deliveries from Healthy Living.

Enroll in the UPS My Choice program to gain control over your deliveries from Healthy Living.

Chances are if you receive insulin pump supplies and/or continuous glucose monitoring supplies from Healthy Living Medical Supply, they are delivered to your doorstep via UPS. Healthy Living provides customers with UPS tracking notifications via text messaging or direct to email, but for more visibility and control over your orders we recommend signing up for the UPS My Choice program.

My Choice provides you with the following features:

  1. Delivery alerts via email or text message

  2. A delivery planner that lets you see your orders in a calendar view

  3. Approximate delivery time so you have a better idea when your important diabetes supplies will be delivered

  4. Ability to leave delivery instructions, which is particularly useful in an apartment complex or when detailed instructions are needed to ensure successful delivery of your supplies

  5. Sign for your packages online

  6. Pick up your supplies at a more convenient location by requesting orders be sent to a UPS facility or a UPS Store near your residence

It is our goal to ensure that our customers always have the supplies they need on hand to be successful in managing diabetes -- the UPS My Choice program can help by giving you more control over your shipments. 

To enroll in UPS My Choice to manage your orders, click this link. The process is simple and takes no more than five minutes. 

If you are looking for a diabetes durable medical equipment (DME) supplier with an emphasis on providing great customer service with an empathetic mindset, give us a call at 866.779.8512 or chat live with an agent. We provide leading insulin pumps and supplies from Tandem Diabetes, Medtronic Diabetes and Omnipod. We also offer continuous glucose monitoring systems (CGM) from Dexcom and Medtronic and are in network with Blue Cross Blue Shield of Michigan, Health Alliance Plan of Michigan (HAP), Priority Health, Michigan Medicaid, Medicare and most other major insurances in Michigan. 

, ,

Healthy Living Now Provides CGM to Medicare Patients

, ,

Healthy Living has long provided insulin pumps and insulin pump supplies to Medicare members as a durable medical equipment (DME) benefit, and today we're pleased to announce that we're  accepting referrals for Continuous Glucose Monitor (CGM) therapy for Medicare members as well! Currently, the Dexcom G5 continuous glucose monitoring system has been approved for Medicare members.

A continuous glucose monitor is a small, wearable device system that tracks your glucose throughout the day and night, notifying you of highs and lows so you can take action when needed. The Dexcom G5 CGM system is made up of three key components: a sensor that measures your glucose levels, a transmitter to wirelessly send your glucose data to your smart device or receiver, and a display device where you can see when your glucose is trending high, low, or just right. The display device can be either a compatible smart device with the Dexcom G5 Mobile app or the Dexcom G5 Mobile Receiver.

What are the benefits of CGM?

  • With CGM, you’ll reduce your daily fingersticks dramatically, continuing them only for calibration of the CGM.
  • The CGM system monitors blood glucose levels in the interstitial tissue every five minutes, offering much more information than four to eight finger sticks per day.
  • CGM is very useful when you are struggling with nighttime lows, providing alarms and alerts.
  • Dexcom sensors and transmitters are water-resistant. They are relatively small and discreet to wear.
  • With Dexcom G5 Mobile, dynamic glucose data can be accessed and shared safely and conveniently to your smart phone device.

Call us today at 866.779.8512 (Option 2) or fill out our expedited enrollment form online to learn more about your Medicare insurance coverage, and start the process for receiving CGM supplies from Healthy Living. We’re here to help! 

,

What We’re Reading: The Health Alliance Plan of Michigan’s Balanced Living Blog

,
The Health Alliance Plan of Michigan's Balanced Living is filled with tips and suggestions on increasing your wellness and leading a more active and healthy lifestyle

The Health Alliance Plan of Michigan's Balanced Living is filled with tips and suggestions on increasing your wellness and leading a more active and healthy lifestyle

One of our regular features on the Healthy Living Medical Supply Blog is our “What We’re Reading” segment where we shine the spotlight on resources that we find particularly relevant to our employees and customers. One such resource is Health Alliance Plan of Michigan’s “Balanced Living Blog,” which is routinely updated with excellent ideas and suggestions for maintaining an active and healthy lifestyle. Subscribe to blog updates by visiting the site and clicking the email subscribe link. 

Below you’ll find links to four articles that we found particularly interesting, all of which relate to diabetes, which is our specialty.

Walking it Back: Reversing Prediabetes

Facing Diabetes On Her Own Terms: How One Woman Took Control of Her Life

Diabetes Doesn’t Define Me: Overcoming Type 1 at 21

How Former U-M Football Star Marc Ramirez Tackled Diabetes

Healthy Living Medical Supply is in network with Health Alliance Plan of Michigan for diabetes testing supplies, insulin pumps, insulin pump supplies, continuous glucose monitoring systems (CGM) – if you are a Health Alliance Plan of Michigan member and are looking for diabetes related supplies delivered to your doorstep with great customer care, give us a call at 866.779.8512 or send us a text message at 248.577.9903 to start the easy enrollment process.

,

Six Questions to Consider When Choosing Your Diabetes Supply Provider

,
ThinkstockPhotos-680514702.jpg

When you’re getting ready to choose a diabetes supply provider and doing your research, think about some of these questions to help you make an educated decision.

6 Questions to Consider When Choosing Your Diabetes Supply Provider:

1. Will you spend time on hold when calling in?

It is rare to be on hold longer than 15 seconds waiting to speak with a Healthy Living customer care agent.

2. Will you speak with an agent who is competent about the available products?

We frequently engage our team in all forms of learning experiences about the products we provide to our members. Our team has a deep level of knowledge regarding the products and services that we provide and support.

3. Does the company understand that you are busy?

Healthy Living gets it that most people are really on the go so we offer many ways to reach us and make it easy to approve your refills (phone, text, or email). We also offer web chat.

4. How do they take customer feedback?

We routinely measure how we're doing in the area of customer service by using the Net Promoter Score benchmark and survey. In fact, if you go to our website right now (myhlms.com), there is a survey in process and it will pop up on the home page. Customers may also leave feedback at any time via our Contact page. 

5. What do others say?

Healthy Living Medical Supply and many other suppliers are on social media. Search Twitter for the names of the companies you are considering for your supply needs -- what kind of feedback have they received, and can you find complaints or praise about the company? Search Google and read the company’s reviews. Check their Facebook page as well for customer feedback.

6. Do they have banker’s hours?

Many companies in the diabetes supply business offer hours that are not especially convenient for the busy lives that we all lead. Healthy Living is open until 6 pm each weekday and offers weekend service from 9 am – 3 pm on Saturdays as well. Our goal is to be responsive to the needs of our customers so that they never run out of their critical diabetes supplies.

Get in touch with Healthy Living at 866.779.8512 (phone), 248.577.9903 (text), or via webchat at myhlms.com. We are ready to help!

,

Michigan Medicaid Covered by Healthy Living for Diabetes Testing & Insulin Pump Supplies

,
Sunset at Pictured Rocks National Lakeshore, Michigan (Photo via goodfreephotos.com)

Sunset at Pictured Rocks National Lakeshore, Michigan (Photo via goodfreephotos.com)

Are you covered by Medicaid and looking for diabetes testing supplies or insulin pump supplies? At Healthy Living, we've been serving Medicaid members in Michigan and a few other states for many years. We have the know-how to make it easy for members with Medicaid to acquire the supplies they need to follow their care plans.

When you call Healthy Living, you will be served by a member of our Customer Care Team or Insulin Pump Therapy Team, depending on your needs. You’ll also find out that there are many ways to communicate with us: text, phone, chat, email…We are ready to help you!

Find out what insurance plans we accept here. If you have another insurance provider, please send us a text message at 248.577.9903 or call us at 866.779.8512 so that we can verify coverage.

,

JDRF TypeOneNation Summit: Healthy Living Team Highlights

,
The Healthy Living team at the JDRF TypeOneNation Summit, 2017.

The Healthy Living team at the JDRF TypeOneNation Summit, 2017.

This last Saturday, seven members from the Healthy Living team participated in the 2017 TypeOneNation Summit in Belleville, Michigan, hosted by JDRF. As usual, it provided us with a great opportunity to learn and continue building relationships with customers, potential customers, vendors, and members of the provider community (we were positioned right across from U of M's Mott Pediatric Diabetes Team). There was so much good energy and activity, and a lot of great programming for kids and adults.

HLMS Team Member Highlights

Here are some reflections from our team about the summit:

I also attended Dr. Schmeltz's Advanced Insulin Pumping session. It was truly an eye-opener to see and hear how diabetes can complicate simple tasks I take for granted. Even when using an insulin pump, patients and caregivers must plan carefully and tweak pump settings to do simple things like eat a piece of pizza or go on vacation. Pump technology definitely makes things easier but still demands serious dedication and self-control. I particularly enjoyed the end of Dr. Schmeltz's presentation where he discussed the latest in pump/CGM technology and products coming soon. It seems like the long-awaited artificial pancreas will be ready in the not-so-distant future. –- George K.

The day ended with an inspirational talk by Will Cross, who lives with Type 1 Diabetes and made it to the summit of Mt. Everest ten years ago - it was the kind of message that reminded me that we're here as a company to add value to our customers by making their lives better through exceptional customer care. –- Matt

I attended the "Taking T1D to School" workshop and learned a lot about state-funded schools and how they have to take classes on helping the students with T1D. They need to be able to help the student out if they cannot help themselves, and the student also has the right to test and inject in class without causing an interruption. A lot of parents, especially parents that have kids that are newly diagnosed, do not know much about how much assistance they can get and think it's all up to them, which makes it so much harder for them as well for the child. –- Rickelle

Along with interacting with everyone, I enjoyed attending the Advanced Insulin Pumping session with Dr. Lowell Schmeltz. I learned a lot more about insulin pumping and ways it can be used better for a patient to gain better control of their diabetes.  It was also neat to be able to go to each table and interact with educators, pump/CGM company reps and other organizations/companies that were there. -- Crystal

Personally, I was very excited to meet a couple of gentle therapy dogs at the table next to us. The husband/wife team actually trains each dog specifically for an individual and his or her needs. Related to diabetes, the dogs can learn to smell low blood sugar to alert their owners about the situation. -- Emily

The Healthy Living Promise: Delivering World-Class Customer Service

It is that time of year again when Healthy Living participates in the Net Promoter Score survey to collect feedback from our customers. This feedback helps ensure we are delivering on our promise of providing world-class customer service. What does this promise mean for our customers? It means that each and every time you call, text, or email, you will find that:

1.     Our agents are friendly. Was the agent polite and welcoming?

2.     Our agents are knowledgeable. We pride ourselves on a deep level of product expertise and understanding of diabetes. Was the agent insightful about the products you inquired about? Did the agent show empathy in their interaction with you?

3.     Our agents are helpful. Did the agent actually help you solve your problem or answer your questions?

If the answer to any of these questions is ever a “No,” we want to know about it immediately. You can always call us at (866)779-8512 and ask to speak with our Director of Customer Care, George A., or you may write an email to managers@myhlms.com with a description of your concern. You can be assured that we will do everything possible to make the situation right for you.

We know that living with a chronic disease such as diabetes can be a challenge. And while insulin pump therapy and continuous glucose monitoring technology provide a tremendous benefit to our customers, we also know that having the correct supplies delivered in a timely manner is critical to patient success. It is our goal to make sure that working with us is easy and that we’re delivering world-class customer service.

Please take a moment to visit our website, myhlms.com, and complete the 30-second survey that pops up from the bottom of the page – and please leave a comment if you have specific praise or feedback for improvement. Thank you for helping us to continuously improve and serve our customers better and better, every day.

-Matt Montagne, Vice President of Strategy and Innovation

,

Starting Insulin Pump Therapy Is Easy When Healthy Living Handles the Details

,
The Healthy Living Insulin Pump Therapy Team: George and Crystal collectively have 24 years of experience serving people with diabetes.

The Healthy Living Insulin Pump Therapy Team: George and Crystal collectively have 24 years of experience serving people with diabetes.

If someone with diabetes is interested in beginning to use an insulin pump, the best thing they can to do is call the Healthy Living Insulin Pump Therapy Team (meet the stellar lineup of George and Crystal). They make what can be a very complicated enrollment process very easy.

9 Steps to Collaborating with Healthy Living for a New Insulin Pump

When a member, let’s call him ‘Hank,’ is interested in getting started with insulin pump therapy, our Insulin Pump Therapy Team sets the process in motion by:

1.     Finding out if Hank has talked to his doctor about the pump request.

2.     Verifying Hank’s insurance and finding out what kinds of pumps he qualifies for and the associated copays.

3.     Explaining to Hank what insulin pumps are covered and their basic differences.

4.     Encouraging him to personally research his options on pump manufacturer websites and talk to his doctor for a recommendation.

5.     Facilitating the prior authorization process (required by some health plans), by gathering documents demonstrating medical necessity:

·       Blood sugar logs for the prior 60 days

·       Clinical notes from last two office visits

·       Proof of diabetes education

·       Qualifying lab results (A1c, fasting glucose, and C-peptide)

6.     Confirming order details with Hank and shipping out his insulin pump, once approved by his insurance company.

7.     Telling Hank about pump training, which is normally scheduled by the pump manufacturers.

8.     Setting Hank up to get recurring orders for pump supplies, with refill reminders available via phone, text, or email. Members going on a pump also often like to get their test strips, glucometer, and pharmacy medications through Healthy Living so that everything comes in one box.

9.     And down the road…obtaining prescriptions for refills on pump supplies for members as needed.

Communication with the Doctor’s Office & Insurance Company Is Covered

There are a lot of minutia to put together to obtain and start using an insulin pump, and the details require patience and lots of communication. Healthy Living collaborates directly with the doctor’s office and the insurance company for members. We take care of all documentation and information gathering, and request everything that is needed from the doctor.

A Team Prepared to Serve by Years of Experience

Healthy Living and our dedicated Insulin Pump Therapy Team has years (24 years collectively, between Crystal and George) of experience working with people with diabetes. Our company fosters empathy in employees, through the weeklong Wear-a-Pump Challenges and other ongoing education. Healthy Living works with all major insulin pump manufacturers, including OmniPod, Tandem Diabetes Care and Medtronic. We are fully prepared to help customers understand their options and enroll to start receiving the benefits of insulin pump therapy, making the process as smooth and effortless as possible!