Our Core Values set us apart. They guide how we treat each other as team members. Our values root the care, compassion, and concern that shape our customer service. We use these Core Values to inspire us to continue learning, growing, and improving. As we walk forward each day, these values guide our way and give us focus to do our best. I am thankful to be a part of Healthy Living, a group that cares so much about people (both within and outside of our organization) and serves generously.
The Greatest Hits: Our Top 10 Posts in 2016
Detroit Tiger, Davy Jones, on Opening Day, 1911.
This has been an exciting year in the diabetes community! Thank you for journeying with us to explore the advancements, movements, and changes happening every week, and to hear about the latest Healthy Living news. We appreciate all of you!
#1
Text Me! The Benefits of Refill Reminders for Ease & Adherence
With our text reminder option, patients reorder their diabetes supplies more easily, readily, and frequently.
#2
Insulin Pump Technology Innovation from Medtronic and Tandem
Starting this year, both Tandem and Medtronic are offering pumps with new features that increase quality of life and ease of diabetes management.
#3
Healthy Living’s Online Retail Store Makes Life Simpler
Healthy Living’s online retail store offers products like over-the-counter medications, diabetes testing supplies, and insulin pump accessories. Customers can order with no shipping costs when delivered with an insurance-covered Healthy Living order.
#4
5 Ways to Improve Customer Service & Their Meaning for Healthy Living
Our team reviewed the blog article What’s the Best Way to Improve Customer Service? 63 Influencers Weigh In. Check out the top five favorites from Healthy Living employees.
#5
Healthy Living Celebrates Epic Teammate Performances This Fall
We celebrated outstanding Healthy Living employees this fall with the Player of the Week. Learn more about the four stars of 2016.
Autumn | John | Sherece | Tammi
#6
Healthy Living Creates New Employee-Inspired Core Values
All team members submitted a list of personal values, and from this compilation, the new Healthy Living Core Values were drafted.
#7
Living with Allergies: Finding the Smoothest Back-to-School Path
One Michigan mom navigated the new-school-year requirements for dealing with her son’s food allergies…with help from Healthy Living Pharmacy: “It can be so overwhelming to deal with allergies, and Healthy Living Pharmacy made it simple.”
#8
Diabetes Is Expensive: How Healthy Living Helps
Healthy Living’s goal is to ensure that our patients NEVER run out of supplies so that they can stay adherent to their prescribed therapy, while also making sure there isn't unnecessary and costly surplus.
#9
Meet the Glucagon App - A Place to Learn & Prepare
Check out the “Glucagon” phone app – you can go through a practice simulation of using Glucagon and most importantly, there is a special section with interactive instructions to use during an actual emergency.
#10
Did you see teal-colored pumpkins out on doorsteps this Halloween? The Teal Pumpkin Project is a very cool way for all children to be able to enjoy Halloween treats, stemming from an awareness program led by a food allergy mom.
Keep following us in 2017…we have more in store to keep you engaged and informed! Subscribe for the Healthy Living Blog at https://www.myhlms.com/blog/.
Welcome Midland’s Choice Members!
Healthy Living sends out a big welcome to Midland’s Choice! We are now in-network to provide diabetes supplies for members! We are here to give you inspiring service to make managing your diabetes supplies easier.
Midlands Choice is a regional preferred provider organization (PPO) with a healthcare network of more than 34,000 physicians and other healthcare professionals, 326 hospitals, and 1,966 other healthcare facilities. Their organizational history dates back to the 1980’s.
Service Area
Midland’s Choice service area includes all of:
- Nebraska
- Iowa
- South Dakota
And portions of:
- Colorado
- Wyoming
- Kansas
- Missouri
- Illinois
- Wisconsin
- Minnesota
Core Values
Learn more about what matters to Midland’s Choice (in their words):
· Selflessness, by considering customers – payers and providers – first.
· Honesty, fairness, personal accountability, follow-through, and long-term perspective in honoring every commitment we make.
· Respect and understanding at all times in our relationships through acceptance of the unique purposes, contributions, opinions, and needs of all people within and affected by our organization.
· Proactive coordination and communications of all our activities with network providers, clients, brokers, and colleagues to foster open and mutually beneficial relationships.
· Excellence in all we do through quality and professional service, rapid response, innovative thinking, application of efficient processes and technology, awareness of industry changes, continuous learning, and teamwork.
· The value of each individual on our team, including our provider shareholders, and our collective ability to succeed.
Read Midland’s Choice Vision, Mission, and Values in entirety here.
You can also check out Healthy Living’s Core Values.
Midland’s Choice members – we are looking forward to talking with you, answering your questions, and getting you the supplies you need!
WE LOVE TO HELP.
Reach us through online chat at myhlms.com.
Call us @ (866)779-8512 or text us @ (248)577-9903.
Sign up for the Healthy Living blog at myhlms.com/subscribe.
Check out our new online store at myhlms.com/shop for accessories and over-the-counter medications.
Visit myhlms.com/providers to electronically complete and sign prescriptions for patients.
Healthy Living Creates New Employee-Inspired Core Values
This year, Healthy Living decided it was time to review and update its core values to make them more congruent with the company’s current goals and working style. The managers asked all team members to submit a list of their own personal values. With these values from employees, the updated Healthy Living Core Values were drafted. They were sent out for feedback and discussed in meetings, then revised several times. We still believe that these values are a work in progress, and we have our pencils ready to add to or revise the list below when needed.
As a growing company shaped by integrity and our purposeful commitment to customers and employees, we use these values to guide our way and focus our daily vision.
Earn Trust:
Delight customers, simplify their experience, and surprise them in unanticipated ways.
Get Better Every Day:
Practice continuous improvement, determined to surpass yesterday, over and over again.
Own and Learn from Mistakes:
Seek to understand your mistakes, make things right, share what you learned, and move on.
Pursue Ongoing Learning:
Strive for personal and professional growth through curiosity, exploration, and education.
Build a Positive Team:
Work collaboratively to create a loyal customer following, and have fun along the way!
Embrace Change:
Be agile and prepared to adjust to the quickly and inevitably changing healthcare environment.
Be Humble:
Appreciate your teammates, be yourself, and focus on the goal instead of the spotlight.
WE’RE HERE TO HELP!
- Call us @ (866)779-8512 or text us @ (248)577-9903.
- Reach us through online chat at myhlms.com.
- Sign up for the Healthy Living blog at myhlms.com/subscribe.
- Check out our new online store at myhlms.com/shop for accessories and over-the-counter medications.
- Visit myhlms.com/providers to electronically complete and sign prescriptions for patients.