About Healthy Living Medical Supply
Healthy Living Medical Supply has been a leading mail-order company for diabetes supplies for more than a decade. Headquartered in Detroit, Michigan, we provide insulin pumps, insulin pump supplies, continuous glucose monitoring (CGM) systems, pen needles and syringes, and diabetes testing supplies. Our team gives customers, providers, plan partners, and suppliers concierge-style care while continuously working to improve in all areas of our business.
We are one of only a small number of durable medical equipment (DME) companies specializing in diabetes. As a result, Healthy Living’s entire team keeps this distinct focus, working with extensive diabetes product knowledge and empathy to provide the best possible customer care to people living with diabetes.
High Customer Satisfaction & Loyalty
We survey our customers periodically for a rating of our service as well as any feedback they may have to offer. We use this evaluation as a proactive tool for improvement — to learn where we are most successful and to identify areas where we can grow. This is our process for positive evolution: teach customer service skills, measure our progress, collect feedback from our customers and employees, then repeat the cycle.
Healthy Living Medical Supply is an accredited Home/Durable Medical Equipment Provider by the ACHC (Accreditation Commission for Health Care), a Medicare-deeming authority for durable medical equipment, prosthetics, orthotics and supplies, as well as home health and hospice.