Shipping and Tracking with HLMS

Okay! Your order has been placed. Are you wondering when you will receive your supplies? Here’s a little more information about Healthy Living’s shipping system and how we provide tracking notifications.

Our shipping service is noted for being fast, efficient, and reliable. Shipments will go out the same day from our Detroit, Michigan warehouse if the order has been received and processed prior to 3:30 p.m. We work with multiple carriers to ensure prompt and careful delivery to your home.

How can I track my package?

To track your order, the most important step is to make sure you have a valid email attached to your profile. Tracking information is automatically sent out via email to customers with an email address on file.

You will receive a shipping confirmation email with the tracking number the evening your order goes out. If you don't receive this email, please contact us the next day. You may also send a text message with your name and the word "TRACK" to 248.577.9903 to track your order.

To make things simple, we highly encourage our customers to provide their email address to their customer care agent at the time their order is placed. You can also call us anytime to have your email address linked to your account at 866.779.8512. Happy tracking!

Healthy Living Warehouse Updates

We have great news all around about shipping at Healthy Living Medical Supply. Our team is working day in and day out to ensure that customers receive their shipments in a timely manner. One piece of this is a change in our transportation provider; we have moved to FedEx. There are some major benefits to this shift:

• In November, through FedEx, we will be able to offer Saturday and Sunday delivery to 95% of our customers.

• FedEx customer alerts now let our patients know when their product has shipped and also provide ETA and delivery notification (for this reason, please be sure to provide your email address to our customer care agents if you haven't already).

• And a huge advantage for our team - we'll be able to load pallets of to-be-shipped packages on the trucks, versus box by box in the past.

Warehouse safety remains a priority for Healthy Living's owners, management, and the entire shipping team. Thermal mirrors have been set up to scan employees' body temperatures when entering the building. Hand sanitizer is readily available, and masks and gloves are provided. Signs are also posted to remind visitors (and team members) to use personal protective equipment in the building.

Healthy Living has hired seven new employees since June, and several of them have joined our shipping crew with vast work experience in the area. We are so grateful for our awesome shipping team!

Many Thanks to Our Shipping Team!

Thank you, thank you to the Healthy Living shipping team! The team is still working in our Troy, Michigan warehouse, while the rest of our HLMS employees headquarter in their homes. The shipping team is the final step in getting you the supplies you need, when you need them. They wear masks and gloves and maintain social distance, working hard and working efficiently. We appreciate their commitment to Healthy Living and our patients. Many thanks today and always!

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Manage Your Deliveries with UPS My Choice

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Enroll in the UPS My Choice program to gain control over your deliveries from Healthy Living.

Chances are if you receive insulin pump supplies and/or continuous glucose monitoring supplies from Healthy Living Medical Supply, they are delivered to your doorstep via UPS. Healthy Living provides customers with UPS tracking notifications via text messaging or direct to email, but for more visibility and control over your orders we recommend signing up for the UPS My Choice program.

My Choice provides you with the following features:

1. Delivery alerts via email or text message

2. A delivery planner that lets you see your orders in a calendar view

3. Approximate delivery time so you have a better idea when your important diabetes supplies will be delivered

4. Ability to leave delivery instructions, which is particularly useful in an apartment complex or when detailed instructions are needed to ensure successful delivery of your supplies

5. Sign for your packages online

6. Pick up your supplies at a more convenient location by requesting orders be sent to a UPS facility or a UPS Store near your residence

It is our goal to ensure that our customers always have the supplies they need on hand to be successful in managing diabetes -- the UPS My Choice program can help by giving you more control over your shipments. 

To enroll in UPS My Choice to manage your orders, click this link. The process is simple and takes no more than five minutes. 

If you are looking for a diabetes durable medical equipment (DME) supplier with an emphasis on providing great customer service with an empathetic mindset, give us a call at 866.779.8512 or chat live with an agent. We provide leading insulin pumps and supplies from Tandem Diabetes, Medtronic Diabetes and Omnipod. We also offer continuous glucose monitoring systems (CGM) from Dexcom and Medtronic and are in network with Blue Cross Blue Shield of Michigan, Health Alliance Plan of Michigan (HAP), Priority Health, Michigan Medicaid, Medicare and most other major insurances in Michigan.