HLMS News

Prepared & Ready to Provide Testing Supplies to Medicare Members in 2019

The New Year is right around the corner, and we think this is the perfect time to let you know that when January 1, 2019 rolls around, we will be able to provide test strips and related diabetes supplies to Medicare members. You may already be getting your insulin pump supplies or CGM supplies from us, or maybe you are just meeting Healthy Living. Whatever your background, we hope that you will consider us for your diabetes testing supply needs!

Healthy Living currently provides insulin pumps, pump supplies, and continuous glucose monitors (CGM) and supplies to Medicare members throughout the United States. If customers are already enrolled with us for pump or CGM supplies, it is easy for us to add testing supplies to existing 90-day orders...and new patients can easily enroll using our enrollment form.

Healthy Living Medical Supply specializes in diabetes, with a compassionate, experienced, and understanding customer care team. We are here and ready to help at 866.779.8512 (phone) or 248.577.9903 (text).

Plan Ahead with Our Upcoming Holiday Hours

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Through December, Healthy Living will be open during our normal business hours with the exceptions of Christmas Eve (Monday, December 24) and New Year's Eve (Monday, December 31) when we will be open 9 a.m. to 2 p.m. EST. UPS shipping also doesn't run on either of those days, so shipments will take a bit longer than usual around those dates. We urge you to plan ahead with the holiday season upon us and the end of the year approaching to ensure that you have the supplies you need, when you need them.

We love to help! You can easily reach us at 866.779.8512 (phone) or 248.577.9903 (text).

Our Dogs Are Making Healthy Living a Sweeter Place

  Simba with George and Jen.

Simba with George and Jen.

Starting on Monday, Healthy Living employees have been invited to bring their dogs to work with them. The only caveat - one dog per day! Simba was our first visitor at the office. He's a little shy but sweet as can be, and we all loved meeting him! Today Christina is bringing her dog to work, and on Monday, my dog Augie will join the crew.

Bringing our dogs to work is all about improving the employee experience and making Healthy Living a positive, upbeat place to work. We all know that happy, appreciated employees take the best care of customers.

Healthy Living Is Hiring!

Are you interested in working for a growing company in a great location in Downtown Detroit and helping make life easier for people living with diabetes? Healthy Living Medical Supply is always looking for excellent people who are 100% committed to providing exceptional customer care! Customer Care Agents ensure that every member receives superior customer service and support to ease the responsibility of managing their diabetes needs. Find out more about opportunities to join our team at myhlms.com/careers.

Healthy Living Sponsors the Forever Home Run to Support Foster Children & Adoption

  Kids and families participate in the 1K Dress-Up Dash at the 2018 Forever Home Run!

Kids and families participate in the 1K Dress-Up Dash at the 2018 Forever Home Run!

The Forever Home Run helps Michigan foster children find their forever homes and forever families. For the fourth year, Healthy Living Medical Supply was a gold sponsor of this 5K Run/Walk and 1K Dress-Up Dash event! The Forever Home Run raises awareness about adoption and raises funds that are used to support foster children and adoptive families through Lutheran Adoption Service.

Healthy Living ownership was at the event in Bloomfield Township on Saturday to give out awards to the top runners, and our team members also participated in the race! It turned into a beautiful morning and was bunches of fun for all!

Grunberger Patient Appreciation Day a Great Success

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Despite the weather (pouring rain all day!), the Grunberger Diabetes Institute’s Patient Appreciation Day on Saturday, August 25 had an awesome turnout! Over 100 patients attended the event outside Dr. Grunberger’s office -- a fun, educational opportunity to understand what resources are available for diabetes care. Jennifer from Healthy Living Medical Supply attended the event, along with many of our manufacturer partners representing CGM and insulin pump solutions. The Grunberger Diabetes Institute also served food and sponsored a raffle for patients and guests.

Dr. George Grunberger is internationally renowned for his work with people with diabetes. His office is located in Bloomfield Hills, Michigan, and offers cutting-edge diabetes and endocrine problems management, one-stop service for comprehensive care, a multidisciplinary team, and participation in research studies. Learn more about the Grunberger Diabetes Institute and check out their blog.

HLMS Now In-Network with Priority Health Medicare for CGM

  The Healthy Living Insulin Pump & CGM Therapy Team

The Healthy Living Insulin Pump & CGM Therapy Team

Continuous glucose monitoring (CGM) has become a mightily useful tool for helping people with diabetes understand their trends, manage their blood sugar levels more accurately, and make better-informed treatment decisions overall. Our Insulin Pump & CGM Therapy Team loves to help patients get up and running with continuous glucose monitoring, and Healthy Living Medical Supply is now in-network with Priority Health Medicare for CGM.

Are you ready to learn more about CGM? Here are a few past blog posts to check out:

You can reach the Healthy Living team at 866.779.8512 (Option 2) for more information about CGM, and if you’re ready, begin the process of obtaining a continuous glucose monitoring system for managing your diabetes. When you call, we’ll answer your questions and run a no-cost insurance benefits check to find out about your coverage.

Healthy Living Supplies Throughout Michigan's Upper Peninsula

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Sunset on Isle Royale

Hello Michigan Upper Peninsula folks! When I think of the U.P., many great memories come to mind. I think of Copper Country, Tahquamenon Falls, Whitefish Point, Marquette, the Pictured Rocks, chilly Lake Superior, the Soo Locks, remote Isle Royale, the Northern Lights, and crossing the bridge into St. Ignace to the freshest air and ultimate Michigan beauty.

To those of you lucky enough to live in this paradise, we want to let you know that Healthy Living ships supplies throughout not only the Lower Peninsula, but the Upper Peninsula of Michigan as well. We provide insulin pumps, pump supplies, continuous glucose monitoring systems (CGM), and diabetes testing supplies throughout the U.P. So here's a shout out to all of you enjoying Michigan summer in Escanaba, Houghten and Hancock, Marquette, Sault Ste. Marie, Munising, Grand Marais, and other cities, towns, and wild country between!

Healthy Living Medical Supply accepts Blue Cross Blue Shield of Michigan (BCBS) and many other insurance plans for residents of Michigan's beautiful Upper Peninsula. We're here and ready to help at 866.779.8512 (phone) or 248.577.9903 (text)!

Now Shipping: Dexcom G6 System

 Dexcom G6 Continuous Glucose Monitoring System now shipping from Healthy Living Medical Supply

Dexcom G6 Continuous Glucose Monitoring System now shipping from Healthy Living Medical Supply

Great news, the Dexcom G6 system is now shipping from Healthy Living Medical Supply! The new system features a longer wear time on the sensor (10 days), Acetaminophen blocking, finger stick free approval from the FDA (imagine avoiding over 1000 finger pokes per year!), smart phone integration, an improved applicator, and FDA indication for pediatric patients two years and older. 

Do you live in the State of Michigan and have a commercial insurance such as Blue Cross Blue Shield of Michigan or HAP? If you currently work direct with the manufacturer or another supplier for your CGM, call us now at 866-779-8512 to start the simple process of converting to to the only diabetes specialty DME (Durable Medical Equipment) company that is locally owned and operated in Michigan. 

Healthy Living Now Provides CGM to Medicare Patients

Healthy Living has long provided insulin pumps and insulin pump supplies to Medicare members as a durable medical equipment (DME) benefit, and today we're pleased to announce that we're  accepting referrals for Continuous Glucose Monitor (CGM) therapy for Medicare members as well! Currently, the Dexcom G5 continuous glucose monitoring system has been approved for Medicare members.

A continuous glucose monitor is a small, wearable device system that tracks your glucose throughout the day and night, notifying you of highs and lows so you can take action when needed. The Dexcom G5 CGM system is made up of three key components: a sensor that measures your glucose levels, a transmitter to wirelessly send your glucose data to your smart device or receiver, and a display device where you can see when your glucose is trending high, low, or just right. The display device can be either a compatible smart device with the Dexcom G5 Mobile app or the Dexcom G5 Mobile Receiver.

What are the benefits of CGM?

  • With CGM, you’ll reduce your daily fingersticks dramatically, continuing them only for calibration of the CGM.
  • The CGM system monitors blood glucose levels in the interstitial tissue every five minutes, offering much more information than four to eight finger sticks per day.
  • CGM is very useful when you are struggling with nighttime lows, providing alarms and alerts.
  • Dexcom sensors and transmitters are water-resistant. They are relatively small and discreet to wear.
  • With Dexcom G5 Mobile, dynamic glucose data can be accessed and shared safely and conveniently to your smart phone device.

Call us today at 866.779.8512 (Option 2) or fill out our expedited enrollment form online to learn more about your Medicare insurance coverage, and start the process for receiving CGM supplies from Healthy Living. We’re here to help! 

Healthy Living Is Here for You - on Saturdays Too!

We are always looking for ways to make life easier for our Healthy Living customers! We know that when you’re working full time (or just really busy), it’s often hard to make calls during the normal 9 am – 5 pm business hours. That’s why we have consciously chosen to offer extended weekday hours, from 8:30 am – 6 pm, and we’re also open on Saturdays from 9 am – 3 pm. Our Saturday service means that we are open 45 more days a year than many other suppliers you may come across. Give us a call – we’re here for you!

Using Key Performance Indicators to Improve the Customer Experience

To keep our customer service performance top notch, Healthy Living is always evaluating our KPIs (Key Performance Indicators). One of these is the Average Speed of Answer or ASA. This metric tells us how long customers and providers are waiting to speak with an agent when they call. Our goal in this area the “80/20 Rule” – we strive to answer 80% of our calls within a 20 second or less wait time.

Our ASA fluctuates daily and monthly, but we always watch this number and try to keep getting better. Here are our latest stats:

  • December, 2017 – average of 19 seconds
  • January, 2018 – average of 21 seconds
  • February, 2018 – average currently at 26 seconds

By monitoring Key Performance Indicators like Average Speed of Answer, we are more aware of what our customers are experiencing and hold ourselves more accountable, all so that we can continuously improve.

We're Hiring - Come Join a Great Team!

We are looking for amazing individuals to hire for our Customer Care, Shipping, and Human Resources teams. We offer a comprehensive compensation package and an awesome team environment. Learn more about a career at Healthy Living and apply by submitting your resume and cover letter to careers@myhlms.com.

Happy Holidays, Friends!

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To our customers, partners, patients, employees, and friends, we would like to wish you very Happy Holidays! We thank you for working with us, and we appreciate you. Stay warm and enjoy these special days!

Healthy Living Holiday Hours

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We hope your holiday preparations and festivities have been wonderful so far! We have a busy couple of weeks coming up with lots to celebrate! We want to let you know about Healthy Living’s hours for the rest of the year to make it as easy as possible to reach us, and so you can plan ahead (and make sure you have all the supplies you need on hand).

  • Friday, 12/22: 8:30 am – 6 pm (Regular Hours)
  • Saturday, 12/23 – Monday, 12/25: Closed
  • Tuesday, 12/26 – Friday, 12/29: 8:30 am – 6 pm (Regular Hours)
  • Saturday, 12/30 – Monday, 1/1: Closed
  • Tuesday, 1/2/2018: Regular Hours Resume (8:30 am – 6 pm on weekdays & 9 am – 3 pm on Saturdays)

Stay warm and we’ll talk to you soon!

We love to help!

Grateful for Gratitude: 7 Surprising Health Benefits of Feeling Thankful

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“Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow.”
             -- Melody Beattie

At Thanksgiving, many of us pause and take a little extra time to consider what we’re thankful for. Beyond November, gratitude that is revisited throughout the year can have awesome benefits for the person with the grateful heart as well as the friends and family who interact with him or her. Check out this article to learn about the positive health impacts of practicing gratitude. Here is a preview from the article…

7 Surprising Health Benefits of Gratitude

  1. Gratitude can make you more patient
  2. Gratitude might improve your relationships
  3. Gratitude improves self-care
  4. Gratitude can help you sleep
  5. Gratitude may stop you from overeating
  6. Gratitude can help ease depression
  7. Gratitude gives you happiness that lasts

Today I want to thank you for supporting the Healthy Living blog and our community. Happy Thanksgiving!

Happy Thanksgiving! Check Out Our Holiday Hours & Plan Early

We are all looking forward to getting together with our loved ones to celebrate Thanksgiving and join together in gratitude this week. We wanted to give you a heads up about our upcoming holiday hours to help you plan ahead so you will have everything you need for the holidays.

Healthy Living Holiday Hours:

  • Closed Thanksgiving Day
  • Open Black Friday, 8:30 a.m. – 6:00 p.m. EST
  • Closed Saturday, 11/25

Please contact us now if you need supplies or have any questions! Wishing you and yours a very Happy Thanksgiving! Enjoy the holiday weekend.

April! Our Second Player of the Week

Announcing…our second Player of the Week! April was nominated by Tammi and these were her comments:

I nominate April for all of her hard work and for stepping up and taking on many tasks in times of being short-staffed. Also for helping me with questions for walk-ins at the Troy office.

April has been working with Healthy Living for six years and is an integral part of our team. To April, the best thing about working at Healthy Living is that, “Because we are a smaller company, we have the opportunity to get to know everyone in the organization by having after-work social hours and seeing people in a non-work setting. It makes us a closer group and more like friends then just co-workers. The comfortable and relaxed atmosphere is why I enjoy working here.”

We are so happy to have the opportunity to recognize April today.

Marissa Brings New Energy to Our Customer Care Team

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Welcome Marissa! One of our two newest employees, Marissa has been with Healthy Living for a little over a month. I had a great conversation with her recently, and here is the some of the scoop on this wonderful gal.

Marissa is a Customer Care Representative. She trained with mentors Christina and Amanda – there were online components to the training and the main focus was a goal-oriented, hands-on approach. She has always wanted to work in the City, and our headquarters is in Detroit. She says that downtown is an “awesome atmosphere” and “there is a lot of optimism in Detroit and here [Healthy Living].” Marissa’s favorite Detroit discovery so far has been Avalon Bakery & Café on Woodward.

For three and a half years before this, Marissa worked as a server. She is working toward becoming a wildlife vet with the (amazing) goal of starting a wildlife sanctuary. Marissa has a special place in her heart for the wellbeing of farm animals. She also loves to work out and is small but strong!