Oftentimes when working with high-quality durable medical equipment suppliers it’s the little things that matter most...like getting your call answered FAST.
At Healthy Living, we make a guarantee that when customers, providers, partners or health plan reps call or chat, they will receive access to a live human fast. We use our call center software to measure how we're performing in this area by analyzing the "Average Speed of Answer" data. For the month of July, our average speed of answer was 20 seconds! (And an update: As of September 27, our average speed of answer for September was also 20 seconds!) This means that from the time a caller pressed an option until a live agent picked up the phone, callers waited no more than 20 seconds on average.
What does this mean for our customers and partners?
Faster turnaround time on customer orders. Our competition regularly directs callers to a voicemail OR has longer hold times, both of which can substantially delay orders.
Less administrative burden for our health plan partners & providers. Because our hold times are minimal, our providers, health plan reps, and case workers can do what they do best: focus on quality patient care.
Decreased frustration and increased customer happiness. People with diabetes shouldn't be burdened by voicemails and long hold times when working with their DME supplier for their needed CGM, insulin pump, and general diabetes supplies.
If you are tired of poor customer service, give us a call at 866.779.8512 or chat with an agent live to start the simple enrollment process. We provide CGM, insulin pumps, insulin pump supplies, and diabetes testing supplies from leading manufacturers including Medtronic Diabetes, Tandem Diabetes, OmniPod, and Dexcom.