Meet Customer Success Agent, Adam Checkle

Adam has been with Healthy Living for over a year and is responsible for enrolling new customers referred to Healthy Living. He also handles regular incoming phone calls, refills via text message, and customer inquiries from our website chat tool.

Q: What do you enjoy most about your experience serving Healthy Living patients?

A: "I love hearing all of the customers that are satisfied with our quick turnaround time on getting their initial orders out, especially our urgent orders. Wearing an insulin pump has really given me more perspective as to how important getting orders out on time really is."

Q: What is one of the more common questions you receive from patients who are just starting out with insulin pump therapy for the first time? 

A: "Some common questions I receive is “How long will the first shipment take to arrive”? I always advise them it usually depends on the Dr. and how quickly they can get the Rx back to us. Another common question is will you contact the Dr. for me. I always am willing to contact the Dr. to let them know that the patient is in need of their supplies, but always advise them to contact the Dr. office themselves as that does usually get the Rx back to us quicker."

Q: What are some of your interests outside of work? 
A: "Outside of work, I enjoy spending time in the outdoors, camping, fishing and hunting. I enjoy watching sports; Red Wings, Lions and Tigers are my favorite. I also love the Michigan State Spartans. I attend each home football game. Go Green, Go White!"